Enormous delay in supply of laptop batteries

First the batteries for our Latitude D630 laptops died as soon as one year was over and then when we ordered new batteries and even made the payment in advance, the batteries were not delivered. It has been more than two months since the payment was made but there is no trace of batteries or even an estimated date when we will get them.

Seems like recession has hit Dell pretty hard and that has badly affected their customer support. Never expected such lousy service from Dell even in my dreams.

- Disappointed