Over charging me and never picking up the phone

ComplaintsCar RentalEuropcar

Complaint

0
nicholas Wright
Country: U.A.E.
I rented a car from Nice Airport and was told that my package did not give me even the basic Insurance ?? i then paid an extra EUR 100 for this. Then i returned the car and nobody was available to inspect my car and sign off from my delivery. I then noticed a week later i was charged an additional 221.48 Euros for no reason at all !!! i have not been able to get anybody on the phone and speant countless hours on the phone calling there number which i am left on a never ending hold message and eventualy leads to being cut off !! can anybody tell me how i can get to speak to anybody at Europcar to complain and get a refund ?

Comments

  • 0
    javier200
    Europcar is doing this to more and more foreign customers. Be very careful when you rent a car with EUROPCAR in Bruges, Belgium. I was a victim of a big scam by the people at this office.  I was told it will be OK to return the car on Sunday even though the office will be close.  They said just park the car and drop the keys through the office door.  When I returned home to the US, I had a bill from EUROPCAR for damage to the car and another one for fuel.  First, I took pictures of the car when I left it at the parking lot.  The car was in the exact same condition as it was when  I picked it up in Dusseldorf.  There was no damage to any part of the car not even a scratch in the paint. Also, I kept a receipt from the gas station in Bruges where I filled the gas tank on my way to return the car.  My Credit card company has been trying to get prove of the damages from Europcar but so far in three months they haven't sent anything.  To me this is a scam to get extra money from foreign tourist.  The car was perfect when I left and the tank was full.  I know it and they know it so it is a shame that a company I used to consider honest will do this to its customers.  Stay away from Europcar in Bruges.

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