WFNNB Refuses to Issue Credit for Payments Made to Account!
Complaint
Marianne
Country: United States
WFNNB Bank refuses to credit my accounts payments made. I hold three "store" credit cards managed by WFNNB Bank; Victoria's Secret, Newport News and MetroStyle. In February 2011 I made three payments to these cards via a Wells Fargo Visa credit card. As follows:
$500.00 to Victoria's Secret
$114.24 to MetroStyle
$50.00 to Newport News
All three payments posted properly to each account correctly. They posted the Wells Fargo Visa as: WFNNB GAHANNA
I share finances with my fiance' and in April while I was hospitalized; my fiance' - in error - disputed the three payments. The three payments were credited back to the Wells Fargo Visa in April 2011. The error was discovered and Wells Fargo was contacted and instructed to reverse to dispute and send the three payments back to WFNNB; which they did in June 2011 and sent $664.14 to WFNNB in June.
WFNNB issued "debits" of the three payments to my accounts in June 2011. I contacted WFNNB to bring this error to their attention. The payments needed to be credited back to my account. The debits should have occurred in April when the funds were debited from WFNNB; this never happened. WFNNB debited my account in June when the disputes had been reversed and the payments returned.
To date after filing a complaint with the Ohio BBB, WFNNB refuses to issue the credits due my account and has been posting the erroneous credit details to all three credit reporting agencies. Below is a link to the BBB complaint file as well as the numerous responses from WFNNB. You will also be able to access the Wells Fargo Visa statements that clearly verify my position.
Complaint ID#: 70094112
Business Name: World Financial Network Bank
The BBB has received a further reply from the business regarding your dispute. Please review this new information and advise us of your position by November 21, 2011.
You can access the details of the complaint and view the business' reply by clicking https://www.bbb.org/centralohio/complaintreply/c
Please use the following to log in:
Case ID: 70094112
Password: 82jj9b.
Please help me make WFNNB credit my account my payments.
$500.00 to Victoria's Secret
$114.24 to MetroStyle
$50.00 to Newport News
All three payments posted properly to each account correctly. They posted the Wells Fargo Visa as: WFNNB GAHANNA
I share finances with my fiance' and in April while I was hospitalized; my fiance' - in error - disputed the three payments. The three payments were credited back to the Wells Fargo Visa in April 2011. The error was discovered and Wells Fargo was contacted and instructed to reverse to dispute and send the three payments back to WFNNB; which they did in June 2011 and sent $664.14 to WFNNB in June.
WFNNB issued "debits" of the three payments to my accounts in June 2011. I contacted WFNNB to bring this error to their attention. The payments needed to be credited back to my account. The debits should have occurred in April when the funds were debited from WFNNB; this never happened. WFNNB debited my account in June when the disputes had been reversed and the payments returned.
To date after filing a complaint with the Ohio BBB, WFNNB refuses to issue the credits due my account and has been posting the erroneous credit details to all three credit reporting agencies. Below is a link to the BBB complaint file as well as the numerous responses from WFNNB. You will also be able to access the Wells Fargo Visa statements that clearly verify my position.
Complaint ID#: 70094112
Business Name: World Financial Network Bank
The BBB has received a further reply from the business regarding your dispute. Please review this new information and advise us of your position by November 21, 2011.
You can access the details of the complaint and view the business' reply by clicking https://www.bbb.org/centralohio/complaintreply/c
Please use the following to log in:
Case ID: 70094112
Password: 82jj9b.
Please help me make WFNNB credit my account my payments.
Comments
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