Early Upgrade Fee
Complaint
sxrsil3nt
Country: Canada
I signed a 3 year contract back in Dec. 2010 with Rogers. I have never missed a payment and I had to pay $200 down plus the $30 for my Blackberry Curve 9300. I was promised that I would receive that $200 back after a year. So a year later I never received it, instead it went directly towards paying off my phone bill... Not my issue however, but it was my first "Okay...." moment with Rogers.
Now, 2 years later after being on the same plan never upgrading my phone despite being eligible I would like to change my plan around and I was FOR getting a new phone since mine isn't working all that great. I was told my a Rogers employee that I needed to pay $169 early upgrade fee, plus the $200 for the phone, and a $35 admin fee.
THAT IS INSANE. I can understand the phone and the "admin fee" but $169 for a silly upgrade fee despite never upgrading before?
I cannot wait until this contract is over. I have already been offered MUCH better plans from Bell Canada and Telus.
Kyle from ON, Canada.
Now, 2 years later after being on the same plan never upgrading my phone despite being eligible I would like to change my plan around and I was FOR getting a new phone since mine isn't working all that great. I was told my a Rogers employee that I needed to pay $169 early upgrade fee, plus the $200 for the phone, and a $35 admin fee.
THAT IS INSANE. I can understand the phone and the "admin fee" but $169 for a silly upgrade fee despite never upgrading before?
I cannot wait until this contract is over. I have already been offered MUCH better plans from Bell Canada and Telus.
Kyle from ON, Canada.
Comments
2 months ago there was no EUF since I've never upgraded. Now there is? It's cheaper to CANCEL my plan than to not only get a new phone, but also have to sign a NEW 3 year contract.
I'm overpaying as it is.
Cancelling plan after Christmas.