Damage From Installs
Complaint
Steve
Country: United States
After having my house damaged two seperat times by Direct Stat here in Pittsburgh, PA which is the installers for Direct TV. They had damaged my house on two seperate occasions. The first damage claim was settled and the second I was told that the first will cover the second seperate incident. There were two seperate contractors fixing the two seperate damages at two different days. 1st was 800.00 paid by Direct TV insurance company. The second of 900.00 I am being told too bad and thank you for paying for the damages we caused. No luck with the office of the President 310-964-5000 and if you need it the VP's name is Larry Hunter. So in general go with Dish or even rabbit ears anything to save yourself the aggrivations of dealing with you incompentcy of Direct TV and their customer service who will not help you or the Sub Contractors that have no real idea as to how to do their jobs.
Comments
If you want to be taken seriously and reach "someone with a brain" you need to have your complaint and accompanying documents written up for you by someone who can spell (clearly that's not you) and create a document that will make you look, at least on paper, like someone they can respect.
That's the secret. Someone who can write a compelling and excellent letter. If you don't know anyone, ask in the English or Journalism department of your nearest University, where a student there would be happy to make a few bucks helping you out.
The secret is to remain calm and not demand unreasonable amounts of money. A brief, direct letter with a reasonable and substantiated demand. Don't do it yourself! You're angry and your spelling dooms you not to be taken seriously. Don't rant online -- rant where it makes the most sense. Look up the Executive Staff of Direct TV and write to the Community Outreach or Public Affairs director and send the letter registered and you'll get a response if you keep the insulting suppositions about their mental capacities out of it.
Good luck. This is the advice you need, whether you like it or not.
Belle
I'm embarrassed for you!
I came home to find the installer had placed the dish on a pole , normally not a problem but the pole was in my driveway. I told the installer he would have to move the pole and he got down right nasty with me.
I had to put it in plain english for him , well he decided not to install it for the renter. This is where the problem comes in , the installer removed all the equipment and left in a huff. Today the next day mind you , we had a bad lightning storm. My cable modem , router and computer got struck and are now ruined. I went out side and found that the installer had connected his ground to the grounding strap of my cable and when he removed his ground wire he left mine unhooked causing all this damage.
I have not called Direct TV yet but will update in the morning.
they have stood me up on multiple occasions to install causing me much money from work waiting on them and even tele operators said they are on their way yet never arrived until days later... and when they finanly arrived days later... because i live in the mountains and with the trees couldn't get a satelite connection. therefore they set up an illegal pole stem device to get reception.. something dish network refused to do because it's against insurance policies. i tried dish first. they addmitted it's illegal while digital installed.
since then i could take 30 mins in writing all basic details of the problems i've had yet it's been about 5 hours on the phone.... yet NOTHING gets resolved!!!!!! <<<<<<<<<<<<<< NOTHING!!!!!. This is is the biggest and only SCAM company i have ever dealt with in my over 40 years of life.
Living in the mountains i get no tv stations and only option was through direct tv to do it illegaly... they are scums of the earth... frauds on EVERY account. charged me for things i had no business with and plenty more.... yet they promise phone calls back for people who can situate and solve situations.... yet they never freaking call. i have spent countless hours trying to resolve issues... they are full of lies and i never get a call returned nor directed to the right people to speak with! they seem to have temp first day type people answering phones.
DO NOT USE DIRECT TV!!!!!!!! <<<<<<<<<<<<<< you'll be glad to take the advice. i have heard of many troubles from friends in past but didn't ask why. i wouldn't of used them and kept reg tv or cable but no reception out here for anything but illegal set up and they are compulsive liers and thieves on every walk of measure... our end and their.