Hotwire.com is Misleading

Me and my wife planned to have a family vacation and since we are running on a tight income I'd searched online for affordable hotels using hotwire.com, there they seem to have affordable hotels but they don't let you see its names until you've booked for it, It was a shame that I was forced to payed a substandard hotels. They told me it was mandatory. It was really unfair not disclosing those information to me before booking, I thought we'll stay in a 4 star hotel but it was not. When I contacted them they refused t cancel my reservation, they are only bunch of rip offs, thanks to them we had an awful vacation and our budget was ruin.