Quicken Loans was honest, efficient and a step above the rest!!

ComplaintsBanksQuicken Loans

Complaint

0
William B
Country: United States
I must admit, at first I was a little nervous to apply for a loan through the telephone and Internet. Unlike other transactions I have done over the phone/Internet like QVC, E-Bay, and booking a 6 thousand dollar dream vacation for my husband and I, my mortgage was a bigger commitment. After a few days of searching on-line and talking to an array of mortgage guys ranging from folks that sounded young enough to be my kids age, the pushy New Yorker,  being promised the world, and talking to people who didn’t even know how to spell mortgage let alone handle my mortgage.
I then came in contact with a gentlemen named Don Grabow from Quicken Loans who was extremely informative, upfront and very friendly. He answered all of my questions and concerns and even returned my calls on a weekend. I cannot think of one profession that returns calls on a weekend unless its life threatening but Quicken Loans is one of a kind.
Now this is not my first time refinancing so I familiar with the process and I am aware of hidden costs and fees. This is not my first dog and pony show per say.  
Quicken Loans executed everything that they promised to do for me from day one. I saw all my documents within ten minutes after giving a 500 dollar deposit to lock in my rate which was given back to me at closing. My rate was locked, none of the costs changed, and  the process was so easy. The closing took place at my home and I must admit that this was the greatest experience that I have ever had with a lender. Their whole staff is professional and very efficient. I have since then referred all my friends and family to Don Grabow at Quicken Loans as I know that they will receive the same honesty and integrity that I did. I would advise any who is looking to refinance to call Quicken Loans as there is a reason why they are #1.

Comments

  • 0
    sunnysideup
    Finally, someone who is intelligent about the industry actually submitting info! Quicken Loans is a reliable mortgage company who puts there clients first. I know because my parents and I have done business with them and we have referred our friends also. They are upfront and straight forward with the process. They delivered exactly what they said they would. Im not sure why others have had problems but its very difficult to get a mortgage these days and the loan can be denied because of low property values or lower than expected income. If you right off alot on your tax returns but dont tell that to the banker helping you at first then you will probably be denied while in process because the income is less then what you initially submitted because you wrote it all off.
    Bottomline is that Quicken Loans is a great company that was founded on solid principles that other mortgage companies have lost along the way.
  • 0
    bookieworm55
    I agree. Quicken loans was very easy and I had a great experience with them. One of my friends referred them to me and I was a little skepical at first but once I spoke to one of there mortgage experts I was releived that I found a comapny that actually cares about me. A+ for Quicken Loans!
  • 0
    sleven999
    That's great people that work for Quicken are posting comments on complaint Wire.
  • 0
    SHARON
    What do you mean?  I am in the process currently and I am tryng to figure out if I want to go through with this or not?  Could you give me any information?
  • 0
    krissy
    Very informative. I recently went to the website and filled out an application. Within minutes a mortgage expert called me and went over a few options. He took his time and was very informative. I locked in a low rate and gave them a 500 dollar deposit. 30 minutes later I was signing my rate lock disclosure. My loan closed in 10 days!!! Absolutley the easiest refinance I have ever done. I referred my co-workers, friends and famliy.
  • 0
    doggiemom
    Quicken was wonderful for me also. No company has ever given me the same client care and TLC that Quickenloans has given me. I wish there were more companies out there would follow the same principles that Quickenloans has. They realize that we are not just numbers and treat you like family. They actually apperciate your business.
    The best part is how painless and easy it really is. I think it took a total of 2 weeks to close my loan and they came to me. I too would refer them to everyone I know who is looking for a home or refinance.
  • 0
    plants4life
    Costs and rates were competitve and I close my loan in 2 weeks. I am very satisfied with the process and I cannot express how easy it actually was. I too was a little concerned about bad complaints but I'm sure their was a reason to why there loan did not go through.
    I dont know a ton about banking but I do know that they want to close loans so they can make money. If they cannot close a loan its b/c of the appraisal or lack of of inocme/credit.
    I recommend Quickenloans. They are upfront and safe.
  • 0
    confusedcustomer
    I'm not sure what's going on.  They sent out an appraiser - I also looked into homes that had sold in my area  just to make sure that the price we had suggested and the current market were favorable.  They were, however, when our appraisal was complete all of a sudden there was silence in their communication with us.  When I kept pursuing the matter to find out what was going on I was told that there was an amendment but not told what that was.  I called the Vice President Richard Mandel to seek his help because I knew something was going on but was not for sure what.  He told me to give them a few more days.  By Monday when asked again I finally did get our appraisal amount which was very very low and I questionned the figure.  I know that the appraisal amount has been altered to favor it on a lower level and this is very frustrating and sad.  It was my hope that they were the compasny fro us.  Now I'm not sure of their practices.  It saddens me!
  • 0
    Florida Refinance
    Used quicken Twice in the last 15 years. I had no problems. Once we did need a second appraisal but it was right after the crash so I was not surprised. If you are wondering if you can get a loan I don't know. If you want a good experience while finding out call them. I was just checking up on them because we are going to refi our house and from the looks of it they are still doing well. I will post again in a couple weeks to let you know how it goes.
  • 0
    BuffaloJoe
    I am in the process of refinancing with Quicken right now. So far everything is going great, but I have lump in my chest with foreboding...it's going too good for me to be worry free. We have an appraiser coming out this Monday to look at my house. Of course I just lost about 20 shingles off of my roof over the week wind storm we had, hoping that doesn't sway her to downgrade my rating. I am currently at a 6.8% and Quicken is offering me a 4.25%. That would save me around $400 a month on my mortgage, and man do we need that. Keeping my fingers crossed that there is no bait and switch or issues.
  • 0
    wilbur seawell
    in august i received a paper in the mail about quicken loans and called the number  and got started in refinancing my house for one and half percent lower than i was already paying .they told me over the phone that between 3 to 5 weeks i would be closing .here it's middle october and no end in site . so i told them to just drop it cause they couldn't even give me a closing date and now the rate has droped from what was promised.i'm very disappointed cause i spent alot of time faxing you my personel stuff and now i have to contact my bank and let them know that you may not be who you are...very disappointed..
  • 0
    vanelms
    So far so good, suppose to be closing soon.  A very easy process in deed.  I would recommend QL as it was recommended to me.
  • 0
    Donald
    We are thinking about  re financing  our house  would    you recommend
     to go to QUICKEN loans   what about giving them 500.00   up front
                       my  d_condon07@hotmail.com

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