Pathetic service from Airtel broadband
Complaint
Pradeep
Country: India
Dear Sir,
This is to complain about the poor service from the Airtel side. As we have applied for the new broadband connection from Airtel we have approached a person named Nani in KPHB coloy, Hyderabad (his Mobile number 9966081166). And with in 2 days a technician came (Dont remember the name but mobile number 9133857992)along with him and gave the wire and took the whole installation charges. However its been nearly one week since we gave the amount, they wont give any update and they are very rude in answering. After calling them hundreds of times they will pick the call and say that they will come by evening. This is been the case for the past 3-4 days. Airtel is being one of the top Indian internet/mobile service provider , this shouldnt be the way to respond to its customers. We have also reached out to their customer care and they said they will check the status and gave a reference number 16699220.
This is a pathetic show from Airtel. Is there any way we can get the service from them or get the refund from them?
I sincerely advice to fellow customers (atleast in KPHB region) not to go with Airtel broadband as the guys are very rude and you will pay for choosing airtel.
THanks and regards
Pradeep
This is to complain about the poor service from the Airtel side. As we have applied for the new broadband connection from Airtel we have approached a person named Nani in KPHB coloy, Hyderabad (his Mobile number 9966081166). And with in 2 days a technician came (Dont remember the name but mobile number 9133857992)along with him and gave the wire and took the whole installation charges. However its been nearly one week since we gave the amount, they wont give any update and they are very rude in answering. After calling them hundreds of times they will pick the call and say that they will come by evening. This is been the case for the past 3-4 days. Airtel is being one of the top Indian internet/mobile service provider , this shouldnt be the way to respond to its customers. We have also reached out to their customer care and they said they will check the status and gave a reference number 16699220.
This is a pathetic show from Airtel. Is there any way we can get the service from them or get the refund from them?
I sincerely advice to fellow customers (atleast in KPHB region) not to go with Airtel broadband as the guys are very rude and you will pay for choosing airtel.
THanks and regards
Pradeep
Comments
This is to inform you that your concern listed on 05 June 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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We would like to inform you that your concern listed 05 June 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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I am sending this message with big frustration,not once, twice ..several times. I have switched to Airtel in July 2012 hoping for a better service but this is a big mistake ..
My airtel number is 04460459620_tn, had the 4MBS connection for a good speed. Unfortunately I am not able to use the connection for several days. The connection terminates every week and it takes more than several days for the customer service to attend and fix, after few days the problem repeats. Please look at your compliant register and you may notice how many times compliant have been reported.
I would ensure if this is not fixed for any permanent solution ... will reach out to the complaint court and seek for compensation of my refund of the bills paid so far and causing complete disatisfaction to the customer.