Sent items that were not ordered then billed
Complaint
Parissa Riggs
Country: United States
To Whom It May Concern,
I am the Property Manager at "Un-named Apts" and am writing regarding invoice # 107555 that was received today for $460.96. The invoice is for 100 units of Sewer Cleaner at $3.89 per unit and $71.96 for shipping and handling costs. I am writing to dispute this invoice since we did not order this product nor have we used your business/services for over 2 years.
Back in April my Service Manager, received a phone call from Jeff Rodgers with Industrial Chem. Labs and Services regarding a sewer cleaning product they were offering. At the time, Mr. Rodgers stated that it was a sample and would be sent free of charge. 3 days later we received a small bucket of the free product. 1 week after that we received another box, this time carrying a full bucket of the sewer cleaner. At that time, my seervice manager called Mr. Rodgers and told him that we did not order this second bucket and we did not need it. Mr. Rodgers then stated that the second bucket was also free and was part of the original sample he sent us. My service manager stated that we did not wish to receive anymore product because we had no use for it and wanted to be removed from your mailing/calling list. Mr. Rodgers stated that it was no problem, he was removing Vineyard Apartments from his list and we would no longer hear from him.
Last Friday, May 11, 2012 we received 2 large boxes from Industrial chem. Labs and Services containing 2 large buckets, again filled with this sewer cleaner. We called and said we did not want it and that we would be returning the product to you. We returned the product via UPS yesterday, May 16, 2012. When I received the invoice today, I immediately called and spoke with Mr. Rodgers. I told him that the product was returned to him and that we would not be paying the bill since we never ordered this product. He was extremely rude to me and stated that he was going to "refuse" our returned packages. When I asked him why it would not be accepted, he stated that it was due to it being a partial shipment. When I asked what he meant by that, he then became very defensive and asked for my name and phone number and stated that I would be hearing from his attorney and that he will be suing us for the unpaid invoice. I told him that I needed proof where we had ordered this product and he said that his attorney could provide me with all this information. When I asked this who ordered the product, he could not give me a name but rather said "your people ordered it". Then he rudely hung up on me.
If you have any questions, comments or concerns, please feel free to contact myself or our Attorney's for "Un-named Apartments" XYZ at ###-###-####.
Warmest Regards,
I am the Property Manager at "Un-named Apts" and am writing regarding invoice # 107555 that was received today for $460.96. The invoice is for 100 units of Sewer Cleaner at $3.89 per unit and $71.96 for shipping and handling costs. I am writing to dispute this invoice since we did not order this product nor have we used your business/services for over 2 years.
Back in April my Service Manager, received a phone call from Jeff Rodgers with Industrial Chem. Labs and Services regarding a sewer cleaning product they were offering. At the time, Mr. Rodgers stated that it was a sample and would be sent free of charge. 3 days later we received a small bucket of the free product. 1 week after that we received another box, this time carrying a full bucket of the sewer cleaner. At that time, my seervice manager called Mr. Rodgers and told him that we did not order this second bucket and we did not need it. Mr. Rodgers then stated that the second bucket was also free and was part of the original sample he sent us. My service manager stated that we did not wish to receive anymore product because we had no use for it and wanted to be removed from your mailing/calling list. Mr. Rodgers stated that it was no problem, he was removing Vineyard Apartments from his list and we would no longer hear from him.
Last Friday, May 11, 2012 we received 2 large boxes from Industrial chem. Labs and Services containing 2 large buckets, again filled with this sewer cleaner. We called and said we did not want it and that we would be returning the product to you. We returned the product via UPS yesterday, May 16, 2012. When I received the invoice today, I immediately called and spoke with Mr. Rodgers. I told him that the product was returned to him and that we would not be paying the bill since we never ordered this product. He was extremely rude to me and stated that he was going to "refuse" our returned packages. When I asked him why it would not be accepted, he stated that it was due to it being a partial shipment. When I asked what he meant by that, he then became very defensive and asked for my name and phone number and stated that I would be hearing from his attorney and that he will be suing us for the unpaid invoice. I told him that I needed proof where we had ordered this product and he said that his attorney could provide me with all this information. When I asked this who ordered the product, he could not give me a name but rather said "your people ordered it". Then he rudely hung up on me.
If you have any questions, comments or concerns, please feel free to contact myself or our Attorney's for "Un-named Apartments" XYZ at ###-###-####.
Warmest Regards,
Comments
It is a violation of postal regulations to use the U.S. Mail, or common carriers like UPS or FedEx, in a fraudulent scheme.
File mail fraud complaints with the U.S. Postal INspector.
In addition, file fraud complaints with FTC, your state Attorney General, and the California Attorney General.