Complaint

0
Rebecca Smit
Country: United States
On October 2, 2012, we were fraudulently induced to sign an upgrade to our existing vacation club contract with Royal Holiday Club (RHC) for a cost of $10,700 plus approximately $400 in additional maintenance fees for 2013. We claim that the contract was fraudulently induced because one of the promises that the RHC sales manager made to us in writing in exchange for upgrading our membership was that RHC would cover the cost for two rooms in the Premier tower at Royal Grand Caribe in Cancun for 4 people for specific dates around the Thanksgiving 2013 holiday. We received this offer by email at the time we were sitting in the contract signing room. We received several additional emails concerning the return trip after the contract was signed. To date, RHC has refused to finalize the promised reservations.

Comments

  • 0
    Royal Holiday Social Media Team
    Hello Beki, we're glad that, as you published on our Facebook Fanpage (http://www.facebook.com/RoyalHolidayClub/posts/425708080843635 Beki Smit - Royal Holiday Club finally made the promised reservations. Thank you to Tony in Quality Assurance), your complaint has been successfully solved. If we can do anything else for you, do not hesitate to contact us.

    Royal Holiday Social Media Team.
  • 0
    Thomas
    Fraud in general and specifically of timeshare are the order of the day. Customers should be cautious and not be fooled by false promises about investment returns, timeshare resales or anything that sounds too good to be true. There are good articles on how to use timeshares properly:

    http://www.timesharescam.com/

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