Poor product and customer service
Complaint
Andrea
Country: Canada
I purchased a Yardworks Cordless Reel mower part 60-1535-8 at Canadian Tire. The mower did a terrible job. I used it once and had to borrow a mower from my neighbor to finish the job.
The poor quality of the product was not the last thing I had to deal with. When I decided to return it, they said they will send it for repair. I stated that I brought the mower in its original packaging, with the receipt, and there is there are no signs in the store that mower cannot be returned.
They replied that the product had to be unused, otherwise I can't return it. After talking to Yardworks and Canadian Tire, I took my lawn mower in for servicing and was told there was nothing wrong with it so it couldn't be replaced or returned.
I am very dissatisfied with my purchasing experience. Canadian Tire provided me with false information when I asked them about the return policy for the item. I wrote to the head office and waiting for their reply.
The poor quality of the product was not the last thing I had to deal with. When I decided to return it, they said they will send it for repair. I stated that I brought the mower in its original packaging, with the receipt, and there is there are no signs in the store that mower cannot be returned.
They replied that the product had to be unused, otherwise I can't return it. After talking to Yardworks and Canadian Tire, I took my lawn mower in for servicing and was told there was nothing wrong with it so it couldn't be replaced or returned.
I am very dissatisfied with my purchasing experience. Canadian Tire provided me with false information when I asked them about the return policy for the item. I wrote to the head office and waiting for their reply.
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