Neglegant & Careless Behaviour of Dell India Pvt Ltd

I have Ordered for Dell XPS 1530 with ref to Quote id IRSO1254553.I have sent two demend drafts of Central Bank on India.The Dell Sales representative Mr Hari Vasant who was handling my order, confirmed me on 05/02/08 that both the Demand Drafts have reached him sucessfully. To my surprise I got a call from Dell Bangalore on (12/02/08) which is the time when my Laptop should get delivered , from Miss Pooja-Sales Manager,stating that by mistake they have misplaced my demand draft.She has openly accepted that due to the mistake of Dell Staff the DD has got misplaced. I fail to understand that how can a company operating in online transactions can misplace the DD and moreover I have to run from pillar to post checking with my bank about the DD status. Since the DD was from Cental Bank of India Thane branch and was payable to Bangalore branch ,so the Thane Branch staff has told me that Dell should get in touch with Bangalore Branch of Central Bank Of India and get this matter sorted out. Now my question is why I should suffer from the mistake of one of the staff member of Dell.Everyday I am trying to contact with the Dell people and they have a readymade answer ready that we will send our representative today to Central Bank Of India and get this matter resolved. Its been a week now and their neglegant staff is goin on with the same stupid excuse again and again. In the end I am getting suffered due to their neglegence as the laptop has not reached me till yet and now if they resolve the matter in a fast pace also then there will be a minimum of month time to get my laptop. I would advice everybody not to buy laptops from Dell because I wish nobody should land up in such a trouble as I am in now due to some neglegant behaviour of Dell Employees.