3.5 Month wait for 4/3 land stay package
Complaint
Barbara Batson
Country: United States
Following are our calls to VRC, Jodie Kovalsky, Chris Wright, Daia, Danielle, Christian and Adam.
We were promised a 4 day 3 night land stay package per the 04/08/15 initial promotional phone call with Ryan Looney and Jennifer for Confirmation # 0408 13162554. Acct 113208. We paid the $159 dollars and took the Summer Bay Resort, Clermont, FL tour on 11/14/16 conf. # 1776362. The resort did not have the 4/3 land stay package, gave us Jodie Kovalsky's phone number and we called and spoke to Jodie while there.
3.5 MONTHS LATER WE STILL DO NOT HAVE OUR 4/3 PACKAGE!!!
1. 11/14/15 Took tour of Summer Bay Resort in Clermont, FL. They didn’t have the 4day 3nt.land stay
package. They gave me VRC Vacation mgr. name Jodie Kovalsky and phone #888-852-9178.
2. 11/14/15 11:10am Spoke with Jodie Kovalsky who was mailing 4/3 land stay pkg on 11/16/15
3. 11/24/15 10:00am Left message; no call back
4. 11/24/15 4:15 pm Rep said Jodie would call me back as soon as Jodie hung up.
5. 11/24/15 4:55 pm No call from Jodie and was told she had left for the day
6. 11/25/15 Was told 4/3 land stay pkg was mailed on 11/23 or 11/24 to MI, not FL. A new package will be
mailed to 900 N Atlantic, Cocoa Beach, FL (don’t know rep's name)
7.11/30/15 1:45pm Daia said 4/3 land stay pkg will be sent out today
8. 12/07/15 Jodie Kovalsky said she’d find a 4/3 land stay pkg. We’ll receive it in 7-14 days.
9. 12/23/15 Chris Wright 775-430-4134 gave conf. order 554252 to be mailed to FL
10. 01/4/16 Chris Wright said 4/3 land stay pkg was mailed 12/26/15 tracking #177222651, but will mail
another 4/3 land stay pkg today and asked me to call next week if it’s not received.
11. 01/11/16 Both Jodie & Chris in a mtg. but was told someone would call me back. No calls received.
12. 01/11/16 Jodie said 4/3 land stay pkg was mailed 1/7/16 by regular mail. They don't use tracking #s for
postage like Chris Wright gave me.. That was an internal tracking #.
13. 01/14/16 Danielle said pkg was mailed on 1/6/16. (What records do you keep with 2 different dates?)
14. 01/16/16 Received 2/3 land pkg sent to MI & forwarded to FL. Called but Jodie & Chris were in a mtg.
15. 01/18/16 Cust. Serv. Rep said Jodie & Chris in a mtg, but someone will call me back. No calls.
16. 01/19/16 Told Chris Wright we received a 3/2 pkg which was sent to MI and forwarded to FL. Chris
Wright will give 4-20-15 email stating a 4/3 land stay pkg from Elsie Miller to Jodie to mail 4/3 pkg.
I said when the 4/3 land stay pkg was received, I’d mail them the incorrect 3/2 pkg.
17. 01/26/16 12:40pm Christian said he could not transfer calls to Jodie or Chris.
18. 01/26/16 Called the 775-430-4134 # Chris Wright gave me, but there is never any answer nor recording.
19. 01/26/16 1:30pm Rep will give Chris Wright message to call me. Chris never called back.
20. 01/26/16 Sent email to Elsie Miller at elsie@czamarketinggroup.com & info@vrcvacations.com
21. 02/27/16 Chris Wright said she sent 4/3 land stay pkg on 1/23/16
22. 02/05/16 Left Chris Wright message that I never received the 4/3 pkg. She didn’t return call.
23. 02/06/16 Got through to Adam, Quality Control Mgr., who told me I am to contact him only at
775-312-2110. I told him if I don’t get the 4/3 pkg by 3/1/16, I was going to contact BBB.
24. 02/06/16 Sent email to VRC in Las Vegas and Williamsburg, VA. Received no replies.
25. 02/25/16 Called Adam at 775-312-2110 and no one answered. Called 888-852-9178 and left message
after recording to Chris Wright because I know her voice by now. I get the 4/3 pkg by 3/1/16 or full $159
refund or I will notify the BBB. 3.5 months is way too long to wait for what I was promised on the
phone call by Ryan Looney & Jennifer on 4/8/15 and by email below from Elsie Miller on 6/24/15.
26. 03/01/16 No answer on Adam’s phone; Jodie is on conference call; representative was told by Jodie
That we’ll be sent the 4/3 land stay pkg when it becomes available. I informed rep that I would contact
Better Business Bureau and ask for $159 refund.
• elsie@czarmarketinggroup.com
04/20/15 at 2:46 PM
To bbatson1@yahoo.com
Hello Mrs. Batson,
Per our conversation today, your bonus vacation after you have toured with us in Orlando will be your choice between a 4/3 cruise to Mexico or the Bahamas, or a 4/3 land stay. If you have any other questions or concerns, please give us a call at the direct customer service line. Thank you and have a great day.
Elsie Miller
VRC Vacations
888-852-9178
Because we did not get the 4/3 land stay package by March 1, 2016, we’re requesting a full $159 refund to be sent to Barbara Batson, 1340 Lynn Drive, Middleville, MI 49333.
Thank you, Barbara & William Batson
We were promised a 4 day 3 night land stay package per the 04/08/15 initial promotional phone call with Ryan Looney and Jennifer for Confirmation # 0408 13162554. Acct 113208. We paid the $159 dollars and took the Summer Bay Resort, Clermont, FL tour on 11/14/16 conf. # 1776362. The resort did not have the 4/3 land stay package, gave us Jodie Kovalsky's phone number and we called and spoke to Jodie while there.
3.5 MONTHS LATER WE STILL DO NOT HAVE OUR 4/3 PACKAGE!!!
1. 11/14/15 Took tour of Summer Bay Resort in Clermont, FL. They didn’t have the 4day 3nt.land stay
package. They gave me VRC Vacation mgr. name Jodie Kovalsky and phone #888-852-9178.
2. 11/14/15 11:10am Spoke with Jodie Kovalsky who was mailing 4/3 land stay pkg on 11/16/15
3. 11/24/15 10:00am Left message; no call back
4. 11/24/15 4:15 pm Rep said Jodie would call me back as soon as Jodie hung up.
5. 11/24/15 4:55 pm No call from Jodie and was told she had left for the day
6. 11/25/15 Was told 4/3 land stay pkg was mailed on 11/23 or 11/24 to MI, not FL. A new package will be
mailed to 900 N Atlantic, Cocoa Beach, FL (don’t know rep's name)
7.11/30/15 1:45pm Daia said 4/3 land stay pkg will be sent out today
8. 12/07/15 Jodie Kovalsky said she’d find a 4/3 land stay pkg. We’ll receive it in 7-14 days.
9. 12/23/15 Chris Wright 775-430-4134 gave conf. order 554252 to be mailed to FL
10. 01/4/16 Chris Wright said 4/3 land stay pkg was mailed 12/26/15 tracking #177222651, but will mail
another 4/3 land stay pkg today and asked me to call next week if it’s not received.
11. 01/11/16 Both Jodie & Chris in a mtg. but was told someone would call me back. No calls received.
12. 01/11/16 Jodie said 4/3 land stay pkg was mailed 1/7/16 by regular mail. They don't use tracking #s for
postage like Chris Wright gave me.. That was an internal tracking #.
13. 01/14/16 Danielle said pkg was mailed on 1/6/16. (What records do you keep with 2 different dates?)
14. 01/16/16 Received 2/3 land pkg sent to MI & forwarded to FL. Called but Jodie & Chris were in a mtg.
15. 01/18/16 Cust. Serv. Rep said Jodie & Chris in a mtg, but someone will call me back. No calls.
16. 01/19/16 Told Chris Wright we received a 3/2 pkg which was sent to MI and forwarded to FL. Chris
Wright will give 4-20-15 email stating a 4/3 land stay pkg from Elsie Miller to Jodie to mail 4/3 pkg.
I said when the 4/3 land stay pkg was received, I’d mail them the incorrect 3/2 pkg.
17. 01/26/16 12:40pm Christian said he could not transfer calls to Jodie or Chris.
18. 01/26/16 Called the 775-430-4134 # Chris Wright gave me, but there is never any answer nor recording.
19. 01/26/16 1:30pm Rep will give Chris Wright message to call me. Chris never called back.
20. 01/26/16 Sent email to Elsie Miller at elsie@czamarketinggroup.com & info@vrcvacations.com
21. 02/27/16 Chris Wright said she sent 4/3 land stay pkg on 1/23/16
22. 02/05/16 Left Chris Wright message that I never received the 4/3 pkg. She didn’t return call.
23. 02/06/16 Got through to Adam, Quality Control Mgr., who told me I am to contact him only at
775-312-2110. I told him if I don’t get the 4/3 pkg by 3/1/16, I was going to contact BBB.
24. 02/06/16 Sent email to VRC in Las Vegas and Williamsburg, VA. Received no replies.
25. 02/25/16 Called Adam at 775-312-2110 and no one answered. Called 888-852-9178 and left message
after recording to Chris Wright because I know her voice by now. I get the 4/3 pkg by 3/1/16 or full $159
refund or I will notify the BBB. 3.5 months is way too long to wait for what I was promised on the
phone call by Ryan Looney & Jennifer on 4/8/15 and by email below from Elsie Miller on 6/24/15.
26. 03/01/16 No answer on Adam’s phone; Jodie is on conference call; representative was told by Jodie
That we’ll be sent the 4/3 land stay pkg when it becomes available. I informed rep that I would contact
Better Business Bureau and ask for $159 refund.
• elsie@czarmarketinggroup.com
04/20/15 at 2:46 PM
To bbatson1@yahoo.com
Hello Mrs. Batson,
Per our conversation today, your bonus vacation after you have toured with us in Orlando will be your choice between a 4/3 cruise to Mexico or the Bahamas, or a 4/3 land stay. If you have any other questions or concerns, please give us a call at the direct customer service line. Thank you and have a great day.
Elsie Miller
VRC Vacations
888-852-9178
Because we did not get the 4/3 land stay package by March 1, 2016, we’re requesting a full $159 refund to be sent to Barbara Batson, 1340 Lynn Drive, Middleville, MI 49333.
Thank you, Barbara & William Batson
Comments
The credit card dispute rules allow disputes within 60 days of the statement date of the statement showing the charge, which would allow you to reverse the charge if delivery was sooner and you found out they didn't perform. You stretch it out longer, and you are at the mercy of the honesty and solvency of the merchant. It really doesn't matter how good the deal sounds, it's a loss of any upfront payment if it doesn't materialize, or they pull a bait and switch. For small losses, you're depending on help from your Attorney General at best, since it won't be worth suing.
I should have known when the price changed during the verification call.
just a rip-off.