Complaint

0
Paul Jolley
Country: United States
I have had Dish for almost two years, early in 2012 I inquired about the number of channels I was receiving.  I had purchased the Top 120 plan and just wasn't seeing that number of channels.  Different channels would come and go and when I asked about them they would say it was just a promotional trial or something but if I wanted to I could add them on for a fee.  

I finally actually counted the number of stations I was getting and it was 89 including all the music channels.  When I called about it they immediately discounted the price of my service.... In other words they were shorting me on what the agreement called for and they knew it..  Not sure but I think this is fraud.

Roll forward 8 months, I have called and complained several times about the service going out when the forecast called for rain.  they refused to do anything about it unless I paid them 90 to send someone out to fix the dish.  Then I canceled the service, then they wanted to send someone out at no charge, go figure.  In my opinion Dish is a fraud and the customer service is beyond bad. I am sending my complaint on this company to my state Attorney General for this and what has occurred since I canceled and would encourage everyone else to do the same.

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