Quality and no customer service capability
Complaint
beausam
Country: United States
I recently ordered the Vasque Rift hiking boot in a size 11 via Amazon. Although, I have ordered shoes on line from companies such as Allen Edmonds, Clark, and Cole Haan without issue the Vasque's were significantly to small. They were returned for a size 11.5 and I was required to pay shipping. The 11.5 were also too small and again I paid for shipping for a size 12. As it happens the size 12 were too small. How does that happen?
On my second return I contacted Red Wing customer service and requested a pre-paid shipping label, and was informed by 'Joe' just to ship them to Utah COD. Not feeling comfortable with that suggestion I called Utah twice and left voice mail messages without any return call. I then called another customer service toll free number, and got Joe again, and was told he would have someone contact me the next day. Two weeks latter I have had no response. I even sent them a message via their web site and to no surprise no response.
Avoid this 'American' shoe company and their products made in CHINA.
On my second return I contacted Red Wing customer service and requested a pre-paid shipping label, and was informed by 'Joe' just to ship them to Utah COD. Not feeling comfortable with that suggestion I called Utah twice and left voice mail messages without any return call. I then called another customer service toll free number, and got Joe again, and was told he would have someone contact me the next day. Two weeks latter I have had no response. I even sent them a message via their web site and to no surprise no response.
Avoid this 'American' shoe company and their products made in CHINA.
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