Price Gouging

ComplaintsAppliancesA & E Factory Service

Complaint

0
Brian Foster
Country: United States
I had a leaking Whirpool dishwasher, took it apart myself and saw it was a seal/gasket on the bottom. I couldn't get to it myself so I called Whirlpool and they scheduled A&E to come out. I must say the technician was very polite, and told me right away that the gasket I spoke of was the problem. The thing was, they replace the whole motor and casing unit entirely. He said it was cheaper to replace everything than the labor cost to get to the gasket. Thing is, the motor was perfectly fine (which is the most expensive part) and it only take four screws to take off (which I did earlier). Making a customer pay for unnecessary parts is price gouging. The parts cost $211.00 plus the $129 for coming out and doing nothing. Basically, they had me in a corner, so I went ahead with the replacement. Make sure your aware what really needs replacing.

Comments

  • 0
    service guy.
    Although you may be absolutly correct about which part needed replacement, parts suppliers sometimes do not supply just a certain part. sometimes they are only available as an assembly. thats not also to say that you couldn't go to a different supplier and get just that 1 part. think of this as replacing your car transmission, rather than tearing it all apart to change an important part inside. it would cost a fortune to rebuild, but a new transmission is a fraction of the cost. big companies work with other big companies and sometimes aren't allowed to go elsewhere. please dont confuse this with being the technicians fault.

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