Direct TV

I hate, hate, hate Direct TV.  Their salespeople lie and tell you anything you want to hear.  Then when you try to do what they told you to do you are told no by the company.  When I signed up I was told I could get the refer a friend discount and all I had to do was call back to customer service after I signed up and they would add the discount.  The salesperson told me that I would save $10 a month for the 2 year contract, and that my mom would too, which was a lie because it was only good for 10 months.  Customer service said they could not add the discount on.  I asked for a supervisor who told me that I had not called the correct number to begin with to get the discount.  When I told them it was their salesperson who offered it to me because my mom referred me, she said it was simply impossible to add it on.  I asked to speak to someone else and the supervisor told me there was no one else and that my only recourse was to write the company a letter -- like that would do any good.  I asked her if she was actually refusing to help a customer and she basically said yes.

I called them today to cancel the NFL ticket because they automatically charge you a renewal and it is expensive.  The salesperson assured me I could immediately cancel it but he was not able to process the order without it.  The customer service person today told me that she could not remove it -- what the %^*()!  Why not????  Now I have to remember to cancel it a year from now.

I also asked the salesperson if I could put the system on hold when we go on vacation.  Sure, he says, you can suspend service for up to 6 months a year.  What he failed to tell me is that you cannot suspend it for the first 60 days.  Again, I ask WHY??????? So my house will have cable while I am gone.  Great.

DO NOT BUY THIS SERVICE!!  And do not believe them when they say they have the best customer service record in the industry.  That is the biggest joke of all.