Overcharge, misinformation, lying, terrible work ethic
Complaint
Ismail
Country: United States
I am first copying my comments from my Yelp entry:
http://www.yelp.com/biz/enterprise-leasing-and-rent-a-car-hollywood-2#hrid:KVwFA8-U9kSkcSb1vCMg_w/src:self
"I rented a replacement car from here, supposed to be paid all by the insurance company.
In the meantime, my own car was being fixed (by Maroone Honda -- Holywood; see my other review for that story). Supposed to take at most one week, but took almost one month due to delays.
When I first rented the car, they talked with the insurance company (Infinity). Infinity notified Enterprise how much they would pay for the car per day ($19.45), which I was not mentioned.
I preferred to rent a small car. Enterprise recommended that Infinity can match with an SUV for replacement. I did not like the idea, but ended up in an Altima ($27).
After I returned the car in about four weeks, they came up with an extra charge of ~$270 for me, in addition to what is being paid by Infinity. About an extra $8 per day, plus one day extra which Infinity did not pay.
http://www.yelp.com/biz/enterprise-leasing-and-rent-a-car-hollywood-2#hrid:KVwFA8-U9kSkcSb1vCMg_w/src:self
"I rented a replacement car from here, supposed to be paid all by the insurance company.
In the meantime, my own car was being fixed (by Maroone Honda -- Holywood; see my other review for that story). Supposed to take at most one week, but took almost one month due to delays.
When I first rented the car, they talked with the insurance company (Infinity). Infinity notified Enterprise how much they would pay for the car per day ($19.45), which I was not mentioned.
I preferred to rent a small car. Enterprise recommended that Infinity can match with an SUV for replacement. I did not like the idea, but ended up in an Altima ($27).
After I returned the car in about four weeks, they came up with an extra charge of ~$270 for me, in addition to what is being paid by Infinity. About an extra $8 per day, plus one day extra which Infinity did not pay.
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