iQor - A Telepone Spam Telemarketing Collection Company
Complaint
Former Rogers Customer
Country: Canada
A group of consumers will work together using information collected over the
years about the practices of IQOR CANADA (a questionable collection agency) & Rogers Cable Systems (a provider with insecure cable TV feeds) to prove to the public and government authorities the lack of consumer concerns regarding the methods used to aquire lost funds. During the next few months,
will show (using the internet) all the flaws in these practices.
years about the practices of IQOR CANADA (a questionable collection agency) & Rogers Cable Systems (a provider with insecure cable TV feeds) to prove to the public and government authorities the lack of consumer concerns regarding the methods used to aquire lost funds. During the next few months,
will show (using the internet) all the flaws in these practices.
Comments
I currently work for Iqor Canada. The company is a collection agency. If you have a file in the office it could be for any number of things. Clients range from- TD to POA (provincial Offences).
IF THE NUMBER WE ARE CALLING BELONGS TO THE DEBTOR
I know from working here as well as other agencies, that if a debtor asks for there number to be removed verbally over the phone we do not have to comply, however if you mail in a cease and desist letter we have no choice, as a debtor you need to provide a correct mailing address and request that all further correspondence be in writing. If you do not provide this information we are able to continue to call to acquire the correct information. Ontario collections laws are as follows
- calls before 7am and after 9pm are not allowed unless requested by the debtor
- no more then 3 contacts a week- contact is defined as talking to the debtor or leaving a mess- it does not include no answers, or third parties that stated to call back later in the day.
- no calls on holidays IE Christmas, new years, etc.
- if you are on the phone with a person who is the debtor and id's themselves as the debtor IE "is John Smith home?" "John speak" but he then refuses to confirm the info on the file IE address DOB or at least 3 digits of SIN this does not count as a contact.
*note* a collector will not ask for this info unless it is already on the file- if we are calling about a TD visa we have all the info that TD had. We have your address your visa # you SIN and DOB- confirm 2 points and move on
privacy laws were put into place to protect you as well as us.
IF WE CALL AND ARE TOLD THAT WE HAVE THE WRONG #
- when calling back to tell us that we do not have the right number, you need to provide the number that we are calling. (We are not mind readers)
- note that if a debtor had your number and it is new every time a new file is sent to collections chances are that number is the one that will go out on the file. If today a file is assigned with your number and you ask for it to be removed, trust that it is but if next month a new file for the same person is assigned to the agency your number is sent with the file again as it is the last number the client had for you.
- if you know who the debtor is IE mother, father, sister, brother, son, daughter- give an alt# as your number stays on the file as a Next Of Kin.
Also 411.ca is used to reverse the numbers that are being removed or added to a file so if we call john smith at address 123 road in Toronto and we reverse that address and it states john smith 123 road Toronto lying and saying that you are not the debtor will not work. The address is not made up in our heads it comes from the clients.
It is not against the law for a Credit card company, bank, cell, cable etc, company to give out your person information it is in the small print of every bill that you understand that if you do not pay your bills on time it will be sent to first the in house collections department to be "cured" if that does not happen then it is sent to the companies third party agency.
Lastly, whoever you owe money to will tell you to call and explain your situation, and they will do all they can to help you. They lie your file is assigned out within 90 to 120 days past due to a collection agency. As collectors we have to attempt to get payment in full, then if the client allows we can offer a settlement. The last option is a monthly payment plan. Seriously though if you default on , the credit card, the rogers account , the bell account, etc, why are we going to offer you a payment plan on an account when that was your option to avoid collections. Once your file is assigned to an agency you have 30 days to Pay in Full or it is listed as an UNPAID collection on your Credit Bureau. Once you pay it off it changes to a PAID collection and it will list the date it listed with the agency, the agency was with and the date you paid it, this stays on your bureau for up to 7 years.
What's wrong with you?