Complaint

0
Dorothy Derewicz
Country: United States
I have been a customer of direct tv for several years. I ask them to sign me up for a service that was 59.95 I believe and they signed me up for one that was 79.95. I never said anymore about it because there have been more than one occasion when I called back and they made matter only worse. I had been having problems with my dvr for quite some time and decided that I would call them and see if they could get me a new one. Well they put me through a test the first time and that did not work. I called back and told them it did not work so they put through another test and told me to try that and that did not work, so I called them back and told them that I was not going to go through anymore tests. So they said they would send me another dvr and that I would have to hook it up myself. I have a surround sound system and do not want to mess with all those wires, but my daughter tried to hook it up and got shocked trying to do it. I called them back and again the so called tech expert said we would have to pay for a tech person to come out even though I am already paying a fee so that if someone has to come out it is paid for. It is their equipment, I pay a rental fee for it , I pay a fee every month for someone to come out and service this crap and they still won't come out without charging me. The one lady told me they would to charge me because I have surround sound and it is not their equipment. That is a crock; they would even be touching any of the surround sound equipment just the dvr. Now I am sitting here unable to use my tv or anything and paying for it. I am telling everyone about what poor service they have and that they are deceptive in their advertisement, saying what good sevice they give and it totally is not true. They use to be a good company, but not anymore. They are a greedy, money grubbing piece of scum, who does not care about the customer anymore. I hope they fall just like a lot of other big companies have.

Comments

  • 0
    Happy2BMe
    | 1 reply
    Sorry to hear about your problems but this sounds like DTV.They really don't care about the customer.  You might get results by filing a complaint with the BBB and  consumer affairs (this can be done online) and explain your problem to them. Also beware if they replace your equipment this is considered an upgrade and your contract will be extended! You may want to ask them about this before they replace your DVR. They ripped me off too that is why I tell everyone I know that will listen Not to get DTV..Go with your local cable co.  Good Luck :)
    • 0
      VIRGINIA PARKER replies to Happy2BMe
      THER HAS TO BE SOME CONSSUMER AGENCY WHO WILL LISTEN TO US. WE ARE ALL BEING ROBBED BY THIS COMPANY. WE MUST HAVE A VOICE SOMEWHERE THAT SOME ONEWILL LISTEN AND DO SOMETHING
      TO HELP US THE CONSUMER. DO YOU KNOW OF ANYONE  WHO CAN HELP? I WOULD NOT RECOMMEND THIS COMPANY TO MY WORST ENEMY IF I HAD ONE.lol . ALL I HAVE EVER ASKED FOR IS HONESTY AND HONOR FROM THIS COMPANY AND AM GETTING NOTHING FROM THEM.
  • 0
    VIRGINIA PARKER
    MY COMPLAINT IS THEIR BILLING IS NOT THE SAME AS AGREED TO PER TELEPHONE CALLS  WITH THEIR AGENT. THEY HAVE GIVEN ME ONE PRICE IN VOVEMBER  AND I HVE SENT THE AMOUNT AGREED ON. NEVER BEEN LATE. AND THEY DEND ME A BILL MORE THAN 22.00 MORE THAN WAS AGREED ON AND THEIR AGENT WASEXTREMELY RUDE WAS PRETENDING TO WORK IT OUT AND ALL THE TIME SNICKERING AT ME.I GOT NO RESPECT FROM THIS PERSON. AND AM BEGENNING TO HAVE NO RESPECT FOR THIS COMPANY. THEY TOOK ALL OF MY FAVORITE CHANNELS AND SOME CHANNELS MY GRANDCHILDREN LOVE'D  AND HAVE NOT REPLACED ANY THING THEY TOOK. I HAD BEEN TOLD THEY WERE NICE TO YOU UNTIL YOU WERE ABOUT 18-18 MONTHS AND THEN THEY TREAT YOU LIKE CRAP. MY BILL IS SUPPOSE TO BE 68.00 PER MONTH IA NOW CLAIMING IT IS 92.00 PER MONTH. AND THEY KEEP TAKEING CHANNELS AND GIVEING NOTHING BACK. DO YOU KNOW ANYONE WHO CAN HELP ME?
  • 0
    Corine
    They smooth talked me into a great plan with SAM's.  No, that contract will be over and I HAVE to keep it pay MORE the last year or pay early termination fees. Best bet do not use them.  Plus if it storms you have no signal they lied about that too
  • 0
    Renee
    My favorite response from Directv is, "sorry we're unable to help you but we're the best there is.  the other companies are worst...That is a fact, Ms. _____, not an opinion."  A DirecTv Supervisor actually believes we, the customer, are lucky to be getting nothing from them but empty "apologies" for their non-service. WTH!.Yea, I'll be having a conversion with the other companies on the next business day.  They might at least speak nice to me. The only thing I get from Directv is billing prices higher than what was agreed upon without the service they claim they can/will provide.  I give up giving direct the benefit of anything.
  • 0
    John
    Directv service used to be exemplary.  Now that they have been purchased by AT&T their service is in the sewer.  AT&T has the worst service of any cable company in the US; and they have managed to transfer that inadequacy to Directv.  Rather than learn why Directv customers were loyal and happy, they seem to have gone out of their way to diminish the service and comittment to excellence.
  • 0
    Chisty
    | 1 reply
    Horrible service.
    • 0
      Christy replies to Chisty
      Maybe State Atty General can help
  • 0
    Derrick
    Called ATT today to ask about getting the wireless package and understood that it would be $99 dollars to come out (when I ordered direct TV I thought I was getting this but wasn't home when installer came out so they installed the basic wired package), then I asked why I wasn't getting my 4k channels on my 4k tv's and was told that I needed another mini box to be able to watch 4k and that it would be $300 dollars more to have someone come out because they can only hook up the box. I then asked it they could do it when I paid the $99 dollar fee for wireless, even though that is extreme enough, but was told since I was a new (3month old) customer that I didn't qualify. I would be glad to start a new two year agreement w/them if the upgrade is free, but since they have me for 21 more months (unless someone moves in and offers a buyout) I must not be good enough. What kills me the most is that I've been w/ATT for 15 years as a cell phone and home phone customer.
  • 0
    Jacki
    Each and every month I have to call direct tv about the bill. Last month we agreed to s specific amount due for the next year including rebstes and such. The bill received violates the agreement. So now I have to call again and spend additional hours on the phone going through it all again.  Not only does the service sucks, oftentimes the tv just cuts off as your watching it and sometimes while watching a program irregular pixels appear that  intertupt and corrupt the picture.  The service absolutely sucks. As soon as I can. Im moving to Dish TV.

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