Unrequested Service-"Full Track Subscription" is Active- Disable It Immediately

ComplaintsCellphone ProvidersAir tel prepaid Mobile phone

Complaint

0
Dr. Pritanu Deb Baruah
Country: India
I received an SMS from AD-54321 on 26th July 2011 at 10:56:45 am, saying "You have been renewed for Full Track subscription service from Airtel.You've been charged Rs.5.latest games  http://gclub.in browsing @ 30p/20 kb....."

I have never requested for any added service. I also have been charged for unsolicited services earlier I have never requested.

Please Deactivate it Immediately.

My mobile No. 99571 05038

                                          Dr.Pritanu Deb Baruah

Comments

  • 0
    Airtel
    Dear Customer,

    This is to inform you that your concern listed on 01 Aug. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
        

    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - http://bit.ly/fKcSxc
    Facebook - http://on.fb.me/cECyvS
  • 0
    airtel
    Dear Dr. Pritanu Deb Baruah,

    We would like to inform you that your concern listed 1 Aug. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

    Regards
    Rakesh Ranga    
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - http://bit.ly/fKcSxc
    Facebook - http://on.fb.me/cECyvS

Post a new comment