Disrespectful to Consumers - Greedy & Morally Corrupt

Directv has no regard for its customers as evidenced by my recent experience and the callous, disrespectful response I received from them. 

 
June 20, 2013: Posted on Pissed Consumer under title, “Directv Disloyal to Customers”.
On Friday night (prime time) in the middle of my husband watching a movie, the screen went blank and after a few moments a blue square advised the receiver was reformatting. Not only was my husband (a cancer patient) not able to watch movie, the reformatting and blank picture continued for a while and when it finally did come back up, it informed us all of our recordings had been erased. When I complained (by email),  I was ignored at first. Then after complaining more, I was told I needed to speak to a technician. (Since my receiver had worked perfectly prior to the reformatting and has worked perfectly since the reformatting, I didn’t think talking to a technician made sense.)   I simply was angry that the movies we had recorded over months had been lost.  When I finally talked to a rep, they had one message to convey,  “While we understand that this may not be the answer your looking for, we are unable to compensate you for the programs that were erased from your HD DVR"."  An important point here is I had never mentioned compensation.  Direct TV employees did. They wanted to make it clear, they were giving long-term, loyal employees who had a legitimate complaint nothing!
I went on to say that I had been a loyal customer for 10+ years. I’m currently paying $160 a month (best package) so I can record and review the premium movies as we (husband and self) have the opportunity; and the very equipment  I’m paying rent on and the service plan I’m paying top money for had erased everything I had recorded.  They had one uniform response: “You’re getting nothing.” It was like it was a part of the script.
This angered me more because Directv was offering new employees HD free for life, the same upgrade I’m paying an extra $10 a month. New employees also are offered the NFL package. Their attitude was surreal.
It has become very obvious to me since this whole ordeal started that Directv rewards its employees for giving NOTHING.  Here are some more responses from Directv employees.  
Responses from Directv employee(s) after posting on PissedConsumer.

• DTV Billing dept
  Jun 25 from Yucaipa, California

Try and call dell tell them you lost all your data and you want free stuff, they will tell you to go to ***, why should it be any different for DTV because you THINK you deserve something does not make it so, This is more the tactic of a 3 year old throwing a fit.
 

• DTV Billing dept
  Jun 26 from Denver, Colorado

I am not going to sugar coat anything, electronics failure live with it, you are one of the people who think they are ENTITLED to everything they want and I am here to tell you that YOU ARE NOT ENTITLED to free stuff. it does not matter if you pay for the $30 or $250 a month, if you called your car finance company and told them your transmission went out and don't feel you should have to pay the entire car payment they will laugh at you and you get to say hello to the repo men, then lets address the fact your going to cry you have to pay $10 for HD when new customers get it free lets take the car example again lets say you got a 2013 model year in 01/01/2013 and pay 20,000 for it then today that same model is 18,000 should your finance company knock 2000 off your bill, Throw a fit cry like a 3 y/o in kmart, you are a sad person, spoiled entitled little brat, BTW: there is 2 people named michael in the presidents office both of them good friends of mine I will go and seek them out maybe get your acct info take a look at your equipment once in awhile get a good laugh
At this point I was appalled at how I was treated and  contacted the office of the President of Direct TV and updated my post on Pissed Consumer” on June 27. Here it is:

• Got a return call from President's Office.He did seem respectful and we discussed my belief that Directv does not take care of long time customers and the lack of professionalism expressed in Directv reps. He offered me HD Free for a year and to send some offers that I am entitled to as a long term employee. While I appreciate his call, I am still very disturbed by the way I've been treated by the Directv billing and customer service staff. If this person from Direct TV billing is actually a legitimate employee, he's made a veiled threat regarding my account. I don't respond to threats; I contact lawyers. Luckly, I'm married to one.

 
Again I heard from the  Directv employees  via PissedConsumer: 
 

• DTV Billing dept
  Jun 27 from Denver, Colorado

No threat was ever made or implied, just the fact that myself and others will laugh at you for being a cry baby, the HD for a year is something we give people to get them off the phone because we are tired the crying and ranting, so I want to thank you for giving your city information and already sent a text to my buddy who's gonna get me the information tmr we will pass your information around like a joint in a drum circle and I can only hope that one day I get you on the phone and I promise you that it will be a a day you will not forget and I really hope that your service does'nt have anymore problems (laughing face).
 

• DTV Billing dept
  Jun 28 from Denver, Colorado

BTW: i'm not too worried about getting sued by a gimp with stage 4 cancer as he is aware (maybe not if the drugs are keeping him drooling and watching cartoons in between diaper changes) I have a right to say what I want when I want, it is called the 1st amendment, when I am at work I have to do what is in the guidelines, lucky for me they are very loose on what I HAVE to give crying customers, I have the lowest amount of credit given out and am very proud of that stat, I get a bigger bonus because all my metrics are met and exceeded and that is because I don't give a *** about if your way or not I care that I get a $3000 bonus every December.
 
 
Needless to say, I was no longer just angry. I was disgusted and furious and wrote back to the President’s Office telling them to keep their $10 a month for HD. I was totally disenchanted with Directv and would do my part to let as many people know that I could about  the unprofessional, disrespectful  treatment received. 
 
Let me also say that the President’s office never denied these responses came from Directv employees. He just said they were investigating and that they took such matters seriously. The latest response noted from Directv employee(s) reflects just how seriously. . .
 
DTV Billing dept
2 days ago from Denver, Colorado

• Yea we had a meeting about the rudness of people, at that meeting of about 300 people they said we should not go online and tell dum**ss that we work for the company and not respond to the st*p*d people like you and your drooling spouse should realize that you are nothing and if you want to come on here and cry have at it just don't expect any sympathy from me.

 
 
 
I’ll end this chapter of my diatribe, but the story doesn’t end here.  The true value of a company is reflected in the character and conscience of its employees. It’s obvious to me that Directv’s moral compass has malfunctioned and moral compromise for profit is their mandate. They are only about greed. And I intend to say so as loudly as I can. . .