False advertisement poor customer service

Booked a trip to Punta Cana with an advertised discount of 15%. Did not receive the discount but did get 4 different excuses why. Obviously staff is not qualified, nobody has the same excuse twice. Flights changed, received alert, this was okay. Flights changed a second time with no alert. I happened to find this change by logging onto my trips. My connecting flight in New York left before I arrived there. I managed to get this fixed after several phone calls and emails(which I don't think they actually read as they're responses made no sense). Customer service is awful, they make no attempt to make their clients happy.

I have booked with BJ's vacations for many years with no problem, and will never book with Orbitz again.