Hole Through Roof (Water Damage)
Complaint
Frances Giattino
Country: United States
To whom it may concern:
I am writing this letter to inform you of a very big mistake that has ruined my entire roof/attic area with water damage due to an installer from DirecTV.
The installer drilled UP through my attic and out the roof top in order to get the coax cable to reach the satellite dish.
This was never found out until we had heavy rain storms and over time water started dripping down through the wood and roof, which is now warped and buckling.
We were completely unaware of the situation as my husband is disabled and cannot climb up a ladder, nor can I due to some physical health problems. It was discovered after we called in someone to take a look at what was causing the damage.
The roofer took pictures to show us and traced the coax wire back to the DirecTV satellite dish. It was basically an open hole with coax sticking out that the installer drilled up through the attic to the roof. This was the cause of all the water damage to our roof and patio cover.
Due to the size of the hole we were told this is why it got progressively worse over time as the wood rotted around the hole the installer drilled more and more water was able to get into it.
This has caused some very severe water damage to our property and we were told to send this claim in to get it repaired.
Here is all our information
Address – 1420 Daniel Drive Las Vegas, NV 89117
Account Holder Name – Frances Giattino & Joseph Giattino
Phone Numbers – 702-255-6601 (home) 702-327-2089 (cell)
Please let me know if you need any additional information and I look forward to hearing back from you so we can get this resolved before this damage further escalates should heavy rainfall start coming again.
Best,
Frances Giattino
I am writing this letter to inform you of a very big mistake that has ruined my entire roof/attic area with water damage due to an installer from DirecTV.
The installer drilled UP through my attic and out the roof top in order to get the coax cable to reach the satellite dish.
This was never found out until we had heavy rain storms and over time water started dripping down through the wood and roof, which is now warped and buckling.
We were completely unaware of the situation as my husband is disabled and cannot climb up a ladder, nor can I due to some physical health problems. It was discovered after we called in someone to take a look at what was causing the damage.
The roofer took pictures to show us and traced the coax wire back to the DirecTV satellite dish. It was basically an open hole with coax sticking out that the installer drilled up through the attic to the roof. This was the cause of all the water damage to our roof and patio cover.
Due to the size of the hole we were told this is why it got progressively worse over time as the wood rotted around the hole the installer drilled more and more water was able to get into it.
This has caused some very severe water damage to our property and we were told to send this claim in to get it repaired.
Here is all our information
Address – 1420 Daniel Drive Las Vegas, NV 89117
Account Holder Name – Frances Giattino & Joseph Giattino
Phone Numbers – 702-255-6601 (home) 702-327-2089 (cell)
Please let me know if you need any additional information and I look forward to hearing back from you so we can get this resolved before this damage further escalates should heavy rainfall start coming again.
Best,
Frances Giattino
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