Terrible quality

ComplaintsFurnitureEngland a Lazboy company

Complaint

0
Lorraine
Country: United States
I purchased an England sectional and ottoman for my family room, May 2012. I had previously owned a living room set from England, purchased about 10 years ago and loved it, so when it was time to replace it I had no doubts that I would be getting a good product. Adding to my decision was the fact that you can pick your own fabrics for a custom look. Well, when my sectional arrived, I was shocked at how cheap and unsteady it looked. Right away I could tell the quality was not there. The fabric does look very nice, but the construction of the frame is cheap (i.e. cardboard along the back of the sectional under a thin layer of unpadded fabric!!!!) The cushions are sagging already after barely 2 months!!! The couch actually makes noises when you sit on it...we jokingly call it the sinking Titanic as it actually creaks and groans. UGH! Do yourself a favor and stay away from this company. Lazy-boy should be ashamed!

Comments

  • 0
    KELLIE
    WE ARE SERIOUSLY LOOKING FOR A SECTIONAL, BUT HAVE BECOME AWARE OF ALL OF THIS COMPANIES PROBLEMS.  DOE'S ANYONE HAVE A POSITIVE EXPERIENCE, OR ARE ALL THESE COMPLAINTS FOR REAL???
  • 0
    Jackie
    Complaints are for real, I've had the same problems.
  • 0
    Bill Woods
    Thank you for your purchase of our product and we regret you are having an issue with the product.  Let us assure you that England provides a quality product with adequally supplied warranties.  All upholstery products contain several type of materials such as cardboard which provides protection for raw wood areas as well as providing the contour and design.  We would suggest you also visit our website england-whatsinside.com to view how the product is produced.  We would also ask that you contact our facilities directly to better address the issue.  We will need informaiton such as style number, cover name, date of purchase and selling deaeler.  Thank you for your pateince and understanding.

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