Cancel process
Complaint
mary
Country: United States
It amazes me that you have to create an account to get access to the cancel paperwork. Why would I want to create an online account with a company I am trying to get away from?
It also amazes me that a club that is open 7 days a week until 11 p.m. most nights does not allow anyone to have access to the cancel form unless they appear in person M-F 9-5. They can figure out how to sign you up and take money outside 9-5 hours, why can't they figure out how to let you cancel during all their open hours?
They provide a fair service for a fair price. It is just unfortunate that they ruin their reputation at the point of exit for most members. Their control of the cancel form is not conducive to good word of mouth and or return/repeat customers.
It also amazes me that a club that is open 7 days a week until 11 p.m. most nights does not allow anyone to have access to the cancel form unless they appear in person M-F 9-5. They can figure out how to sign you up and take money outside 9-5 hours, why can't they figure out how to let you cancel during all their open hours?
They provide a fair service for a fair price. It is just unfortunate that they ruin their reputation at the point of exit for most members. Their control of the cancel form is not conducive to good word of mouth and or return/repeat customers.
Comments
Don't join, don't go there, there are a number of better options. They are the worst.
Beware!!!