Appliance Repair
Complaint
Broken GE washer
Country: United States
BEWARE OF A&E: 800-905-9505 3333 BEVERLY RD E5-141B HOFFMAN ESTATES , IL 60179
This is the company I found online to who had a GE "authorized technician" to repair my 5 yr old washer. The local place I hired had ordered 3 parts (GE did cover under the 5 yr warranty) but after they were installed it still would not run. I hired A&E because the local guy said the washer was very complicated & he thought maybe he was missing something. The A&E guy came out on a Saturday afternoon & spent 15 minutes at the most checking out my washer. I gave him the boxes of the 3 newly installed parts and asked that he make sure all 3 parts were installed correctly. His diagnosis after 10 minutes was that the computer board installed didn't go with my washer. He gave me the number of the correct part & said I needed to order it & then maybe that would fix it. He said GE is "notorious" for sending wrong parts. I was baffled that they would send a part that doesn't even go with my washer. I paid the guy @$136.00 and he left. I called first thing Monday morning to find out that THEY HAD SENT THE RIGHT PART! The number he gave me was to one of the other 3 parts sitting there. He had not even checked out the other 2 parts the first technician had installed. A&E does not want to refund my money and insists that I "PAID" for them to come out & they did! What?????? I thought I paid for a technician to diagnose my washing machine. I will never use them again & beware!
This is the company I found online to who had a GE "authorized technician" to repair my 5 yr old washer. The local place I hired had ordered 3 parts (GE did cover under the 5 yr warranty) but after they were installed it still would not run. I hired A&E because the local guy said the washer was very complicated & he thought maybe he was missing something. The A&E guy came out on a Saturday afternoon & spent 15 minutes at the most checking out my washer. I gave him the boxes of the 3 newly installed parts and asked that he make sure all 3 parts were installed correctly. His diagnosis after 10 minutes was that the computer board installed didn't go with my washer. He gave me the number of the correct part & said I needed to order it & then maybe that would fix it. He said GE is "notorious" for sending wrong parts. I was baffled that they would send a part that doesn't even go with my washer. I paid the guy @$136.00 and he left. I called first thing Monday morning to find out that THEY HAD SENT THE RIGHT PART! The number he gave me was to one of the other 3 parts sitting there. He had not even checked out the other 2 parts the first technician had installed. A&E does not want to refund my money and insists that I "PAID" for them to come out & they did! What?????? I thought I paid for a technician to diagnose my washing machine. I will never use them again & beware!
Comments
Nick