Their business model is to hide fees and nickel and dime you.

ComplaintsCar RentalCarRentals.com

Complaint

0
Seth Colby
Country: United States
I reserved a car with carrental.com, where they precharged my credit card. When i got to the car rental kiosk, the attendant apologetically told me that the I would be forced to buy mandatory insurance, which would raise the rental cost by $100 or 60%. The attendant told me that this happens all the time with the carrental.com. Given the new cost, I declined the service and immediately contacted carrental.com to cancel the service. They did cancel the service but refused to issue any type of refund. I have tried calling the company several times, but nobody with decision power was willing to speak with me. The correspondence that I did receive was bureaucratic and unhelpful. The business model of this company is to screw its customers after they have paid through additional hidden fees. As a result of this whole episode, I lost $150 and did not get a car rental. I would not recommend this service to anybody. My feeling is that they have a business model that borders on criminal.  I don't know how this company has good reviews. They must pay people to manipulate their image or something

Comments

  • 0
    PAUL HANCOX SIXT
    Paul hancox has [***] up my rental and my mates so many times. Gave me a car that smelled of drugs and said he couldnt smell it. Gave me the keys for a car and he didnt even do the paper work so i was driving the car illegally. Didn't bother to personally contact me for my specialist car for my wedding, he said he gave the job to someone else when personally i told him to contact me. The return process was a mess he doesnt know what he's doing even with his [***] vikramjit, they both clowns. I even asked vikramjit and paul that i need this sorted out but it was 3.30pm and both of them said they have to go home and they said send an email and we will sort it out tomorrow. Wtf

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