Recharge fraud
Complaint
Prabhu
Country: India
Hello,
I've made a terrible mistake by choosing Airtel as my mobile communication service provider. My number is 9600183345 and I'm cheated perennially by Airtel. They ruthlessly fraud and swindle consumers money in every possible way. Every single time I recharge it invariably doesn't work and I have to call customer care to ask them to activate. Let me tell my last experience, I planned to recharge a 3g plan and verified airtel website for Chennai location and choose 255 plan as per the website. I made a online recharge and the plan was not activated. I called the customer care, after lot of difficulty I managed to speak to an idiot who informed that there's no 255 plan and asked to recharge for 250. I queried why it's mentioned as 255 plan in website and he didn't have any answer. I recharged again for rs 250 and boy, this time also it wasn't activated. I waited for one whole day and contacted the customer care, again after much difficulty I managed to speak to another idiot who said he don't have answer and will connect to his senior and disconnected the phone. That's it. I was not able to connect to customer care representative again. This is happening for 4th consecutive time and every time after recharge I have ask them to activate, otherwise they keep mum. Once after recharging for an amount of 350, I didn't use my mobile for a month and when I inserted the sim after an month, I was shocked to see 0 balance. Contacting the customer care, they came up with an answer that they reduced 5rs per day as my mobile was gprs enabled. Come on Airtel. Please beg to me if you want money, but don't cheat gullible.
I've made a terrible mistake by choosing Airtel as my mobile communication service provider. My number is 9600183345 and I'm cheated perennially by Airtel. They ruthlessly fraud and swindle consumers money in every possible way. Every single time I recharge it invariably doesn't work and I have to call customer care to ask them to activate. Let me tell my last experience, I planned to recharge a 3g plan and verified airtel website for Chennai location and choose 255 plan as per the website. I made a online recharge and the plan was not activated. I called the customer care, after lot of difficulty I managed to speak to an idiot who informed that there's no 255 plan and asked to recharge for 250. I queried why it's mentioned as 255 plan in website and he didn't have any answer. I recharged again for rs 250 and boy, this time also it wasn't activated. I waited for one whole day and contacted the customer care, again after much difficulty I managed to speak to another idiot who said he don't have answer and will connect to his senior and disconnected the phone. That's it. I was not able to connect to customer care representative again. This is happening for 4th consecutive time and every time after recharge I have ask them to activate, otherwise they keep mum. Once after recharging for an amount of 350, I didn't use my mobile for a month and when I inserted the sim after an month, I was shocked to see 0 balance. Contacting the customer care, they came up with an answer that they reduced 5rs per day as my mobile was gprs enabled. Come on Airtel. Please beg to me if you want money, but don't cheat gullible.
Comments
This is to inform you that your concern listed on 25 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com.
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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This is to inform you that your concern listed 25 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at airtelpresence@in.airtel.com.
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtelpresence@in.airtel.com.
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33