Poor Quality, Poor workmanship, Poor service, Waste of money

ComplaintsFurniturelazboy gallery

Complaint

0
Sam Parker
Country: United States
If you want to throw your money away, just give it to charity. But don't spend it on Lazboy furniture. Their quality control is so pathetic, you better off buying Chinese junk. Don't believe a word in their awsome warranty; it's not worth the paper it's printed on. Once the store takes your money, they don't know you. You have to deal with Customer Service that will drag your complaint for months until you give up.

Comments

  • 0
    Terry McKee
    This is so true.  What they don't tell you about the warranty is that the mechanisms are covered but not the labor to repair or the service call charge.  We purchased the Roland living room set and the sofa recliner has broke twice in 14 months.  It took 8 weeks to get the repair scheduled the first time and now they want $120to fix it again 7 months later.
  • 0
    jon
    Labor is never covered after a year from any manufacture so dont blame it on lazboy. youll find that anywhere.
  • 0
    Alexander
    I live in Vancouver and am running into the same problem over and over. I have had nothing but a big headake for 5 years. And even today I have run into the same problem that I have been complaining about for 5 years\. Lazy boy is a big waste of your money.
  • 0
    Marietta
    Agree with original poster.  Lazy boy DELIVERED a damaged sofa to me and the drivers refused to take it back when I refused delivery.  They pretended they did not see the defect.  When I called Lazy their customer service was non-existent: they contended that I somehow broke the sofa as it was in my home for an hour when I called them.  They did not want to come and get it and replace it.  So they sent out a repair man who took one look at it and exclaimed "I can't fix this!  The frame is broken."  It took a reversal on my credit card (I stopped payment) to get Lazy Boy to sit up and take notice.  They replaced the sofa and it broke again 2 years later (I do not have children and rarely have guests so the sofa was not abused at all).   I will NEVER buy from the Lazy Boy Company ever again no matter how good the price is.

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