NON-EXITENT AFTER SALES SERVICES

ComplaintsConsumer ElectronicsSamsung - Air Conditioner

Complaint

0
Deepti J Abraham
Country: India
I bought Samsung split AC on 28/04/09 , which makes it still under warranty period but the AC just stopped working and I complained about it to Samsung customer care number-180030008282 on 31st March and have been calling since then at least 10 times a day everyday.
Surprisingly enough every time i get a reply saying someone will contact you in one hour and we will attend to it on priority basis but NO ONE has called till now. I  am working and even took two days off just so i could get my AC repaired because the person sitting at customer care said "surely ma'am your problem will be solved within 24 hrs".
I am still waiting for someone to at least call me back or send someone to repair it this nothing but harassment and i am disgusted with their services.

Comments

  • 0
    C Ramesh
    I bought a samsung a/c during Apr 08. On 30 Mar 2010 I've made a complaint at 044-22560091 for servicing of my a/c. After repeated request one engineer visited my residence on 5 Apr 2010 and told that this is gas problem and we'll send technician from Alfa Regrigeration 044-42719739 Mr. Murugan and one Rep. Mr. Balaji (9884016936) at Chennai on 6 Apr 2010. No one is ready to listen our problem.

    Still they're replying that technician will rectify your problem on tomorrow.

    For the last 8 days we're suffering. Now I realise why I'bought samsung. Even a local mechanic would've heard with much sympathy. Worst response from your customer care.

    yours truly

    C Ramesh
    No. 3, BAKTHAVATCHALAM STREET
    MADAMBAKKAM
    CHENNAI - 600 073

    Mobile:- 99404 87529
  • 0
    M.P.GUPTA
    I purchased a 1ton AC in the month of May2010. After few days it stops working. I have made a complaint at Delhi customer care. But even after few weeks no one has came for any assistance. Really very bad experience. I will never purchase a Samsung item in my life. Please assist.

    M.P.Gupta
    V-7, New Mig Flat
    Prasad Nagar
    New Delhi-110005
    MOB:9718861200/9873948610
  • 0
    Dr Rohit Malhotra
    I think Samsung AC problems are omni present.
    i brought a ac on 07/04/2010
    presently the compressor has gone off...................in just 2 months.
    and the company is just offering to replace the compressor and not the whole unit.
    why because the ac is 2 months old.
    anyways i guess there isn't going to be any resolution to my problems and i am contemplating selling off the ac as 2'nd hand
    Moral of the story "DONT EVER BUY SAMSUNG PRODUCTS"

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