Very low speed with Airtel 4G Dongle connection inspite of buying the 10G smart byte package
Complaint
Anupama Kartik
Country: India
Utterly disgusted with Airtel Customer Support.
April 8th - Noticed very low uplink/downlink speed. Call up customer support. Was told that I consumed my 10G quota for the billing cycle (cycle starts every 28th of the month) !! I am sure I did not, but any case, was asked to buy additional 10G quota. I did and speed improved considerably. Very next day same issue. This time was told by customer support that there is some technical problem and I was given a new 10GB quota and old quota was waived. Barely used it for a couple of hours to check office mails. One day later same issue again. Surprise Surprise.. Bindu and an incompetent customer support staff tell me that I have used all the 30GB quota in 2 days and can't help me.
Rush to airtel store and they say there is again a technical issue and cannot help me. They cannot see my data usage and so cannot help me, but can only put in a complaint.
Now I am stuck with no internet connectivity and missed an important day at work.
Matter not yet resolved. Utterly disgusted with airtel and it's customer support staff.
April 8th - Noticed very low uplink/downlink speed. Call up customer support. Was told that I consumed my 10G quota for the billing cycle (cycle starts every 28th of the month) !! I am sure I did not, but any case, was asked to buy additional 10G quota. I did and speed improved considerably. Very next day same issue. This time was told by customer support that there is some technical problem and I was given a new 10GB quota and old quota was waived. Barely used it for a couple of hours to check office mails. One day later same issue again. Surprise Surprise.. Bindu and an incompetent customer support staff tell me that I have used all the 30GB quota in 2 days and can't help me.
Rush to airtel store and they say there is again a technical issue and cannot help me. They cannot see my data usage and so cannot help me, but can only put in a complaint.
Now I am stuck with no internet connectivity and missed an important day at work.
Matter not yet resolved. Utterly disgusted with airtel and it's customer support staff.
Comments
This is with reference to your post dated 14 April 2014. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.presence@in.airtel.com
Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is with reference to your post dated 01 April 2014. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.presence@in.airtel.com
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Kindly read the above date as 14 Apr.. 2014 in place of 01 Apr. 2014. This was due to the human error. We regret for the inconvenience.
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
I Rajesh Kumar Singla, my airtel Dongle 4g LTE 9779060527.
I have Purchase Dongle on 24nd Dec. 2013. They asked me will active in
two days.
I have given all my proof and documents. It was not started. The Airtel Executive (illetrate) (daffer) who has come not filled my form properly written address mail its etc. incorrectly. I have given all proper papers.
My net started on 31st. Dec. 2014. choosed 450/-
I have not got get any bill till date .
When i called to Custmer care for bill. the address - telephone no. / mail id all are updated wrong. I dont know how they duffer people opoint in Airtel.
My bill start from 23th Dec. where my dongle worked on 31 dec. 2013. I updated my mail address to customer care. They asked me waveoff 5 days extra bill. My net is working getting 2-3 signal. My 3GB is used i purchased extra magic bytes.
I changed my Plan 10GB unlimited in next month. After that my AIRTEL LTE goes slowley n Slowely I complaint may time Because of Speed i cant used my 10GB only used 4 GB where my avg. 6GB going waste. I m not getting speed of 4G. Many times i Complaint and complaint. Than I asked to Disconnected my connection becouse i am not getting speed. i have to download 1-2 mb files in 10 mints. they asked me deposit 1500/- and I asked to CC to cut my connection. Also I visited Outlet in Chandigarh they asked to wait for improvment of signels and net speed.
Again I complaint CC .. Exsetive Engineer Visit many times. At Last they asked in my Area there is Techniqual Proplem, They Can not Resolve. Also I Rs. 1500/- bill. They dont disconted my connection.
- I Purchsed 4G.. Still i have not get service of 4G till date.
- The Fake Commentment from your Engineers and Executive waste my time and money.
- Its Techniqual problem from your side why i bear all things
- Still till date i havenot got any call / any bill.
- I never got any call and Bill form your side
- If 4G is not avialable in my area. why you given me and waste my money time. also harrassing me.
- My dongle cost is waste.
in June i Got call for Bill. I got called from AIRTEL IT park Chandigarh we will closed all thing Be like genuine Citizen I asked to closed my chapeter. They asked me Pay 1800/- Ful and FInal payment also get back my dongle. I pay my payment 1800/- . Still i got call from department pending payment.
I have receipt and writted full and final payment.
Also they take back my dongle back.
I like to used 4G high speed. But day one i am not 4G service, I got Fake commentment from your Aitel Employees. My area were i live Have Technical and Single promble, Why they sale me Dongle because of target. They waste my money.
... I was with AIRTEL from Last 10 year. Stil i don know Fake and Bad Service becouse of Stupied Employees