Being charged for items not ordered
Complaint
Kay
Country: United States
It sounds like everyone has the same complaint. I just looked at my bank statement and sure enough I am being charged for items I have not ordered. I just called ProActive and was told they could not find my account however they are sure able to find me when they charge my account $40. I can see this being a long battle with these morons.
Comments
Dispute unauthorized charges through your bank, and block the card number or close the account due to fraud to prevent additional fraudulent charges. Follow up with a written dispute or fraud affidavit sent to your bank's dispute address.
Do NOT expect that you will get your money back from any scam through the scammer. Always immediately file a bank dispute, as that is usually the only way you will ever get your money back. If you leave your account or card number active, you can expect additional monthly charges, probably around $30, until you get wise and shut it down.
The game they will play is to try to delay your bank dispute past the 60 day FRB Reg. E or FCBA dispute period, after which your bank will be unlikely to be able to get your money back. To do this they will use various excuses, like "mailing an information packet" that never comes, "cancelling your membership" but they lose the "cancellation" so monthly charges continue, requiring you to get, and send in, a "refund request" that never has any effect, having to call a "refund number" that is ignored, or the cancellation "lost", etc...
Your bank should be able to directly reverse about 2 months of these charges.
To get the rest back, file fraud complaints with FTC, your state Attorney General, and at www..ic3.gov. They might refund your money, while claiming you "agreed", or that it was just some "mistake".
Also, contact the office of Sen. Jay Rockefeller