Sneaky Theives
Complaint
SeverelyPissedOff
Country: United States
I went to the nearest Bally's to me which was about 1 mile away. In November of 2011, they switched over to being an LA Fitness. I didn't mind the switch since they honored my Bally's Personal Fitness sessions. When it came time to buy a new package around April, i bought a 12 month one. Then bam, the club closed one month later at the end of May. Turns out they closed all the clubs by me as well, making the closest one 10 miles away from me. When I googled the directions for the new club, it was about 10.5 miles away from me. So given this, I called them to cancel both my membership and my personal training contract. I was told that because I was right around that 10 mile distance away from the nearest club that they would most likely cancel my personal training contract. He told me to go ahead and put everything in writing and submit my request.
I put everything in writing, requested my membership and contract be cancelled and that any refunds due to me because of the gym closure on my pre-paid membership be credited to my credit card used for the monthly payments. I also indicated they confirm with me in writing that all was done. Well, weeks, then months went by with no word, so I sent them another letter. And then another one when a couple of weeks had gone by. When I called again, the lady told me that because I wasn’t outside the 10 mile distance, I could not cancel my policy. But she would do me a favor and let me buy out the rest of my contract for half of what I still owed. When I said no, she said I’d have to pay it until the contract expired, so I said fine. At this point, I was so annoyed with them that I just let it go. Well, I have recently discovered that they never stopped the payments so I’ve been paying month to month! What the heck! I went online to stop this and get this, they told me that my membership was cancelled so I couldn’t log in. So why is it that if my membership is cancelled, that they would continue to take my money???
It’s crappy enough that I felt like they hoodwinked me by signing me up for a contract one month before they closed the gym, and then not letting me get out of it. Then when they used the whole 10 miles excuse, it rubbed me the wrong way. And then to continue taking my money even when my membership was cancelled?? Really, is this good business practice?
I put everything in writing, requested my membership and contract be cancelled and that any refunds due to me because of the gym closure on my pre-paid membership be credited to my credit card used for the monthly payments. I also indicated they confirm with me in writing that all was done. Well, weeks, then months went by with no word, so I sent them another letter. And then another one when a couple of weeks had gone by. When I called again, the lady told me that because I wasn’t outside the 10 mile distance, I could not cancel my policy. But she would do me a favor and let me buy out the rest of my contract for half of what I still owed. When I said no, she said I’d have to pay it until the contract expired, so I said fine. At this point, I was so annoyed with them that I just let it go. Well, I have recently discovered that they never stopped the payments so I’ve been paying month to month! What the heck! I went online to stop this and get this, they told me that my membership was cancelled so I couldn’t log in. So why is it that if my membership is cancelled, that they would continue to take my money???
It’s crappy enough that I felt like they hoodwinked me by signing me up for a contract one month before they closed the gym, and then not letting me get out of it. Then when they used the whole 10 miles excuse, it rubbed me the wrong way. And then to continue taking my money even when my membership was cancelled?? Really, is this good business practice?
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