AIRCONDITIONER - FAN MOTOR REPLACEMENT
Complaint
s.balaji
Country: India
SIR,
Poor Samsung Customer Service
I had purchased a Samsung 1.5 ton window AC on 2008. The AC was working fine for 1 months and the there was a power problem. I had called up the customer care and they immediately sent a service engineer . I was very happy and felt that Samsung really cares for their customers. But I was wrong. I now have another spares withen 3 to 4 days does not come-up. This problem happened on May 12th. I called up Samsung customer care and they sent a person without sent. . Since then I had called them more that 10 times and they have never sent me a service engineer. When I get frustrated over the phone the guys over there just cut the call. The Samung Customer care guys are totally irresponsible and they don't care about the customers feelings. I just want to escalate this to the senior management of Samsung India. pl take care
s.balaji
cell no.9840512174
complaint no.8413418777
(sbalaji28@gmail.com)
Poor Samsung Customer Service
I had purchased a Samsung 1.5 ton window AC on 2008. The AC was working fine for 1 months and the there was a power problem. I had called up the customer care and they immediately sent a service engineer . I was very happy and felt that Samsung really cares for their customers. But I was wrong. I now have another spares withen 3 to 4 days does not come-up. This problem happened on May 12th. I called up Samsung customer care and they sent a person without sent. . Since then I had called them more that 10 times and they have never sent me a service engineer. When I get frustrated over the phone the guys over there just cut the call. The Samung Customer care guys are totally irresponsible and they don't care about the customers feelings. I just want to escalate this to the senior management of Samsung India. pl take care
s.balaji
cell no.9840512174
complaint no.8413418777
(sbalaji28@gmail.com)
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