scam

ComplaintsFinancesDBS Medical Discount Services

Complaint

0
Gloria Allen
Country: United States
This company withdrew $448.61 dollars from my account without my approval. I don't know how they got my number but they did. My niece called them and the man was very rude. Said that he did want to speak with her because she was rude. I see from the other complaints that they have changed their number. The number on the draft was 1-866-595-7299. My niece will comtact the Attorney General office had file a complaint with them because their scam was against an elderly person.

Comments

  • 0
    tj
    Similar complaints:
    https://complaintwire.org/Complaint.aspx/CH-6SVffnwD_JAjMqiGfQQ
    https://complaintwire.org/Complaint.aspx/vZzqcrGrxgDNiQjM2rsZZQ
    https://complaintwire.org/Complaint.aspx/-GvNRaM3yABR_gjMtjwn1g

    this is probably a cross-border (Canadian) fraudulent telemarketing scam, most likely operating ftom the Montreal area.  They use deception and threats to get seniors' account information, then cram through fraudulent charges for some worthless "medical discount card".  Other complaints report they call claiming to be "from Medicare" or "your pharmacy", implying that your Medicare benefits might be cut off if you don't "update your account information".  Other complaints report fraudulent charges with no prior contact, indicating they may be illegally buying U.S. consumer account information, to use in this fraudulent charging scheme.

    Immediately contact your bank to dispute fraudulent charges, and have them close your account or block the card number to prevent additional fraudulent charges.  Follow up with a fraud affidavit sent to your bank's dispute address, and in addition, file a fraud and theft complaint with your local police and obtain a copy of the police report.

    Your bank can reverse disputed charges if you dispute within 60 days of the statement date of the statement showing the disputed charges, under FRB Reg. E (for checking account debit cards or other EFT), or under FCBA (for credit card charges).
  • 0
    steve duell
    They hit my account, left $ 5.00 in change, withdrew $397.68, said they
    were a third party company who worked with my "Protection I.D." company.
    More leg work to do tomorrow. They don't work with my ID Protect company,
    but I had spoke with my bank as well after this call incase, they said they
    could pull back the moneys, less hope so.
    I'm calling the Attorney tomorrow as well. Research is done, not to straighten this out and hopefully get my money back. My ID Protection
    company failed me here, and there's to many loop holes in the banking
    industry.
  • 0
    Gloria H.D
    The crooks struck again with my elderly mother.  I  keep an eye on her account and noticed an unusual authorized check for $448.61.  That raised a red flag in my eyes since I know every deposit and debit.  I immediately called the bank and reported it.  The representative and I research who is DBS,  googled the phone number and came to this website.  The bank and I confirmed it was a scam and immediately to transferred out all the money from the account to 0, until I block the account from any debit (Post no debit) first and then will close the account.  That is what you will have to do to prevent further theft.  Then you must file an affidavit of forgery with a check.  The bank will then implement identify theft monitoring.  Taking it to the next level is to place a fraud alert on the credit report (all three agencies)  This is serious and I would also report this to the police and the attorney general.  Citibank takes this very serious.  Key is to keep an eye on the accounts at all time and report immediately any suspicious activity.  Keep an eye on the elderly's account at all times.  Educate them.  I know it can be challenging.
  • 0
    Al - Florida
    My 90 Y/O Mother just got scammed for $448.61 by DBS. I caught it because I monitor her finances on a weekly basis. Looks like I will have to do it a bit more often.
  • 0
    Angelo -  Massachusetts
    My 88 year old mother also just got scammed for $444.44.
    We contacted the Attornery General's office of MA. They confirmed that it certainly "looks like a scam". They will do their best to recover the funds but "don't hold your breath". How immoral can someone be to prey on the elderly.
  • 0
    Marcie-Ohio
    My 86 year-old mother first got a phone call from a woman trying to verify her checking account info. Mom hung up on her but an unauthorized electronic check for $448.61 was processed against her account the next day.  It was noted "DBS" and had the 866-595-7299 number for "Customer Service," and "benefits." I would love to know what the affected individuals have in common, e.g., social security, medicare, a medicare supplement, a mail order Rx service, something else?  It seems that there has either been an electronic data breach, or someone is selling (or using) older seniors' personal info outright.
  • 0
    MB-Pa-9/27/11
    Our computer was down or I would have reported this sooner - we (my wife and I) had a check (9/27/11) using our acct. # drawn payable to INTERBEN in the amount of $446.44. On this "check" was the "phone # others have verified thru the web belonging to this outfit. Because of this incident we have had to go thru the necessary closing of the account and have had to reestablish EFT/ACH contacts for our new account. No one contacted either of us by 'phone or otherwise and we have had no dealings with this or any Canadian drug seller. There is an obvious leak of checking account information from some source. My wife and I too are octogenarians. We are in the process of reporting this to our AG. It should be noted, we contacted our bank the same day the "check" passed thru our account - our bank has resored those funds to our new account.
  • 0
    Nancy Garriott
    The exact some thing happened to my mom this month.  Same amount, same phone #.  She filed a fraud report with her bank and they will look into it.  When I called the number, they said they would credit her back (no arguement).  The young man who helped us at the bank was able to go to this website and see that the same thing had happened to other people, so thank you all for posting.
  • 0
    Tammie Olaker
    My mom sounds like your mom, except that mine is 81. Exact same thing. The electronic "check" was made out to Interben and had the same customer service number on it. I called the number and told the man his client had stolen money from my mother and I intended to get it back. He asked me for her information, which I didn't give him, and he said, well, if you can't give me that I can't help you. I hope he's more cooperative with the investigator from the Federal Trade Commission who follows up on the report that I'm in the process of filing. I want these people's blood, and I know you do too. I hope your mom is well.
  • 0
    J Stevenson
    The same thing has happened to my mom.   They took $448 out of her account and I called and they told me if the money wasn't back in her account by the 15th theat i should call back.  I called back today and they said give them 7 more days.  What a scam.  What a rip off.
  • 0
    hazel D3V2
    my 85 year old mother just had the same thing happen to her.  I was monitoring her acct and found $448.  was debited from her acct.  I called one of the phone numbers on the "voice authorized" check. They had a voice recording of my mother giving them all the info they needed to take the money from her.  The "service representative" had an oriental accent and spoke so fast that you could not understand her or follow what she was saying.  A scam against a population that wants to make sure they pay their bills and do things properly.  So sad.  The bank filed a fruad report but I'm going to call the police.
  • 0
    Chuck
    Get this out to all your friends and familys. My 89 yr old father just got hit by DBS for 448.61. This is a scam against the elderly. Contact the police and your bank as soon as you find the charge. The banks could get the charges reversed and the police will try to find out who these jerks are. I would love to rip them apart limb by limb and make them suffer for what they are doing to our loved ones. GET THE WORD OUT ABOUT DBS AND LETS TRY TO HELP OUR SENIORS.
  • 0
    Sandy
    I was shocked to see all of these victims of this vicious scam to our elderly loved ones when  I googled the toll free number 1-866-595-7299.    My aunt received her October 2011  bank statement and saw the $448.61 check "preauthorized signature" debit taken out of her account.  This was her FIRST knowledge of this company.  She had not received a phone call or anything????? How is this happening and how come it appears it is only to our elderly? My aunt has continued to call this company since finding out they had taken her money and they keep giving her the round around.  I gave her the bad news tonight when I found this site.  Can't the banks trace where the money is being routed to?  No telling how many victims they have alreay.  I AM FURIOUS!!! Thank you all for advice on how to report and possibly get the bank to put the money back into her account.  I hope and pray that happens for her.
  • 0
    Sandy-  CentralTexas
    I was shocked to see all of these victims of this vicious scam to our elderly loved ones when  I googled the toll free number 1-866-595-7299.    My aunt received her October 2011  bank statement and saw the $448.61 check "preauthorized signature" debit taken out of her account.  This was her FIRST knowledge of this company.  She had not received a phone call or anything????? How is this happening and how come it appears it is only to our elderly? My aunt has continued to call this company since finding out they had taken her money and they keep giving her the round around.  I gave her the bad news tonight when I found this site.  Can't the banks trace where the money is being routed to?  No telling how many victims they have alreay.  I AM FURIOUS!!! Thank you all for advice on how to report and possibly get the bank to put the money back into her account.  I hope and pray that happens for her.
  • 0
    Sandy-  CentralTexas
    I was shocked to see all of these victims of this vicious scam to our elderly loved ones when  I googled the toll free number 1-866-595-7299.    My aunt received her October 2011  bank statement and saw the $448.61 check "preauthorized signature" debit taken out of her account.  This was her FIRST knowledge of this company.  She had not received a phone call or anything????? How is this happening and how come it appears it is only to our elderly? My aunt has continued to call this company since finding out they had taken her money and they keep giving her the round around.  I gave her the bad news tonight when I found this site.  Can't the banks trace where the money is being routed to?  No telling how many victims they have alreay.  I AM FURIOUS!!! Thank you all for advice on how to report and possibly get the bank to put the money back into her account.  I hope and pray that happens for her.
  • 0
    tj
    This is "remotely created check" (RCC) fraud.

    FTC recently settled with a payment processor, Landmark Clearing, caught aiding and abetting these schemes.

    https://complaintwire.org/Complaint.aspx/PLhoHHSPzQCJOgjN4GUuQQ

    Immediately dispute fraudulent charges directly with your bank, and close the account to block additional fraud.  Follow up with a fraud affidavit.

    File fraud complaints with FTC and OCC (Office of the Comptroller of the Currency).
  • 0
    Dottie Smith
    Did the same thing to my elderly mother (87).  She has Altzheimers and they scammed her out of $448.61.  They did this on 10/17-we have been trying to get the money back ever since.  I sent a letter to her bank (unfortunately-it was past the 60 days) so that didn't help.  I wrote the Insurance Commissioner who is going to subpoena their records-but they probably will just move.  I hate these people and there should be a way to stop them!!!!
    Only recourse I have is to call them weekly and tell them to send money.  I also told them I knew they were a scam company-and they don't care!  It is known as Cross Border Fraud!
  • 0
    Dottie Smith
    Hi
    Did you notify your local police of this scam?  Or another branch? Same thing happened to me.
  • 0
    Debra
    Omigosh - my elderly Mom, too!  I've been calling since November, with the same, "call in a week" routine!  Now I'm even more bugged --- i only I found this site because, when I called the number  today(the same one we all have called),  nothing happened.  So I did a search on it and found your comments. If I had found these months ago, maybe I would have had more luck.  (The money was taken in October.)

    Like many of you, I manage the money, and when I found out what the withdrawal was for and how it was done, my Mom insisted that she never gave anyone authority to withdraw any money.  Even the credit union didn't seem to have any idea that this is a scam.

    How do they find our parents????   How low can these people be?  My Mom is 84, and my Dad is in hospice with Alzheimer's.  That $448.61 means 2 months of groceries!

    I am so angry that I could scream!
  • 0
    tj
    http://www.ftc.gov/opa/2013/05/tsr.shtm
    "For Release: 05/21/2013

    FTC Seeks Public Comment on Proposal to Ban Payment Methods Favored in Fraudulent Telemarketing Transactions

    In an ongoing effort to protect consumers from deceptive telemarketing, the Federal Trade Commission seeks public comment on proposed amendments to strengthen the Telemarketing Sales Rule’s protections against bogus charges and services.    

    The Commission’s Notice of Proposed Rulemaking announced today would curtail the use of four payment methods favored by con artists and scammers.  The proposed changes would:

    Stop telemarketers from dipping directly into consumer bank accounts by using unsigned checks and “payment orders” that have been “remotely created.”  These instruments can make it easy for unscrupulous telemarketers to debit bank accounts without permission, according to the FTC.  

    Bar telemarketers from getting paid with traditional “cash-to-cash” money transfers, as well as “cash reload” mechanisms, that scammers rely on to get money quickly and anonymously from consumer victims.  

    The FTC has found that unscrupulous telemarketers rely on these payment methods because they are largely unmonitored and provide consumers with fewer protections against fraud.  The FTC’s proposed changes to the TSR would make it a violation for telemarketers and sellers to accept any of these payment methods in any telemarketing transaction.

    The proposed changes also would expand the TSR’s ban on telemarketing “recovery services” in exchange for an advance fee.  In the Commission’s experience, telemarketers who call consumers offering to help recover losses they suffered through an earlier fraud are often engaged in deceptive practices.  Currently limited to offers to recoup losses suffered in a prior telemarketing transaction, the existing ban would be expanded to include offers to recoup losses suffered in any prior transaction.

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