Unrequested Service-"Full Track Subscription" is Active- Disable It Immediately

ComplaintsCellphone ProvidersAirTel

Complaint

0
Prabhakar Sarma Neog
Country: India
I received an SMS from AD-54321 on 14th July 2011 at 07:07:54pm, saying "You have been renewed for Full Track subscription service from Airtel.You've been charged Rs.5.latest games  http://gclub.in browsing @ 30p/20 kb....."

I have never requested for any added service. I also have been charged for unsolicited services earlier I have never requested.

Please Deactivate it Immediately.

My mobile No. 99541 13170

Comments

  • 0
    Airtel
    Dear Prabhakar,

    This is to inform you that your concern listed on 14 July 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
        

    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - http://bit.ly/fKcSxc
    Facebook - http://on.fb.me/cECyvS
  • 0
    Airtel
    Dear Prabhakar Sarma,

    We would like to inform you that your concern listed 14 July 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

    Regards
    Rakesh Ranga    
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd    
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - http://bit.ly/fKcSxc
    Facebook - http://on.fb.me/cECyvS
  • 0
    Jeffrey Dartinkhum
    I have the same problem here... I didnt even askd to activate Full track. I didnt even have any idea how to used it. Please tell me how to deactivate it. i would be grateful to you. My name is Jeffrey and my Mobile no. Is 9862036711
  • 0
    Airtel Sucks
    Dude,

    Airtel is now worst, looks like they are stealing the people money this way.
    I'm having the same issue.

    few times back, they deactivate my card automatically without any indication, and i lost all my credit and most importantly my number.
  • 0
    Sourabha Shah
    I think Airtel is useless service . I lost almost 600/700 Rs for GClub (which I never subscribed .
    I called to service center many times . Now started getting this fast track service activated .

    I called customer service again . They said they have deactivated the service now and I will get the message . Then I received message "Full track could not be unsucribed Please try later"

    What a useless customer service .

    Why can't they activate  any sevice only when they receive actual SMS .

    Can anybody suggest where should I make a complaint

    My number is 9503866974
  • 0
    avinay
    This is to inform you that my balance   deduct    with rs 5 one a single day  but i have not active any service on my airtel number but why  please deactive if my number have any type of sirvice please deactive
    my number+917602033628
  • 0
    Raghavan
    Even i kept losing balance daily.
    I tried to unsubscribe, but some error kept popping up.

    I had to ask customer care to deactivate it.
    He said there is no way i can recover the lost balance even though
    i didn't activate this service.

    Airtel Sucks these days.
  • 0
    radhika
    on 9 of Nov 2011 i received a message by AD-54321 that i have been renewed for full track subscription service from airtel i have been charged rs5 for though i never invested in such a scheme. you are kindly requested to see to this.
    my phone no is 7738639025
    email id if required poojarrp@hotmail.com
  • 0
    dwarakanadha reddy
    I want to register a complaint regarding deduction of my airtel balance for unsubscribed services. After every two days i am getting a msg ' You have been renewed for Full Track subscription service from Airtel.You have been charged Rs-5/-'. It's really frustrating for me to pay for something that i have not asked for.
    So sir please look into the matter. I am living in Hyderabad and my Airtel no. is 9959464499
  • 0
    dhondup gyaltsen
    I want to deactivate fast track 5. I really don't understand why they subscribe it without my knowledge. Same on airtel if possible unsubscribe it or please let me know so that I can jump to others network. My number is 8130882672. I hopefuuly you will accept my complain and ....

Post a new comment