for cancel
Complaint
bruce peterson
Country: United States
I wrote a letter to instaflex MS# 730 341 W 6100S. Murray UT. 84107 and called twice 1-877-869-3310. First time your representative support service asked my email and she said will email to me for cancel my order. And the second time called, she said, She said she already cancel on 11-21.10. Last week your company still send me order ID 77600942. How can I do it? Please DON NOT send your product to me any more, PLEASE. Thank you so much
Bruce Peterson
Bruce Peterson
Comments
Probably you didn't read the following paragraph which, in my case, was included as one of the FAQ in the e-mail they sent me when they confirmed the Trial Instaflex Order was on its way:
"What are the terms of the trial offer?
From our website: "Pay only shipping and handling today and have no obligation to buy anything in the future as long as you call to cancel within 18 days after the date you place your order. (This allows 4 days shipping and processing plus your 14 day trial period). To cancel, call 1-877-869-3310. If you don't cancel within the next 18 days, you will be automatically enrolled in the Instaflex Auto-Ship Program. Begining at the end of the trial period and about every 30 days thereafter, we will send you a one month supply of Instaflex for the highly discounted rate of $69.99 plus $4.99 for shipping and handling, automatically charged to the card you provide today. Cancel any time."
By the way, I'm sending back the product and have asked for refund. I was on my second month of use but, in my case, the Instaflex therapy is not helping.