CUSTOMER SERVICE DEPT - FOREVER HOLD TO CANCEL

ComplaintsScamsNatural Advantage by Jane Seymour

Complaint

0
Hello It's Me
Country: United States
I received a three month supply of Natural Advantage today and called their Customer Service Dept. 877-435-7383 to cancel future shipments and to let them know I will be returning this shipment for a refund.  I wasn't aware I signed up for continued shipments when I purchased the 30day kit - I didn't see the FINE print to CALL and cancel additional shipments.

Well, I was ok with calling until I tried to reach a live person - I called twice was on hold for ONE hour each time then disconnected.  So, I called a third time and chose the option #1 to place an order and guess what, I got a live person but she couldn't help me because she only takes orders and I would need to chose option #2 to cancel my existing account.  I told her I've been unable to reach anyone in Customer Service and asked for a supervisor or email address, which they don't have?!

So, I called a third time and was put on hold for another hour and disconnected again - I think I've been SCAMMED!!!!!!

Comments

  • 0
    emily cohen
    natural advantage is the best cleansing gel I have ever used...my skin the best ever...I am 60 and people cant believe it...only issues I have is the ordering...at one time you could reach them easily..it is more difficult now...cant understand why I cant order online...but the product is wonderful...
  • 0
    Beverly Verdin
    Can't reach customer service for natural advantage been trying for a week now love the product been using it for years got a letter saying my credit card expired and been trying to reach them since and no one will return my calls I guess they no longer want me as a cuxtomer
  • 0
    Crissy
    Natural Advantage folks, how do I cancel?
  • 0
    Jo
    | 2 replies
    I have been a customer of natural advantage for 12 years and these past 2 years it had become very difficult to get to talk to some one in customer service. For past two weeks I have left messages, have waited on phone for 30 plus minutes with no answer sent a email which would would not go through and I got a warning message that it could not be received due to technical problems but I see they are still taking out my payments. Going to call state attorneys office to see what can be done
    • 0
      Anonymous replies to Jo
      | 1 reply
      I called Guthy Renker directly and they were able to cancel it for me.
      • 0
        Carol Rutherford replies to Anonymous
        I need to cancel account for Carol Rutherford as she is deceased
  • 0
    Debbie
    I would like to cancel my order.  I have called and left messages no returns calls.  I have called my credit card to no longer charge my account.  if this does not work I will cancel my credit card.
  • 0
    Sue
    I need stuff

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