Delay of Funds Transfer

ComplaintsBankssquareup.com

Complaint

0
Alt
Country: United States
This is the second week in a row that square has failed to transfer funds according to it's terms and conditions.  The really crappy thing is that they don't tell you, you have to hunt them down!  At this rate it doesn't matter if it's cheap, as you can't depend on them to get your money!

Comments

  • 0
    So annoyed
    The same thing is happening to me.  They have my account on hold.  I didn't know until today. I haven't received a payment in almost 3 weeks.
  • 0
    Synthese
    My money has been held for 30 days now.  I have used square up for small sales transactions ($500 or less). Thirty days ago we processed a transaction for $2880 of which they are holding roughly $800 because the transaction  was over $2,000 and I now know it is their policy to hold any amount above 2K.  What's worse is they began holding the full amount of smaller transactions posted after that one as if they were lumped into the amount over 2K. In total they are now holding over $1,100 of my money and I do not know when I will see it.  The intitial hold of roughly $800 was to be in the bank today.  It is not and THERE IS ABSOLUTELY NO WAY TO CONTACT THEM.  No phone center, no chat sessions; absolutely no way to talk to a live person.  I haven't even found a customer service email address; just a Q&A list where I found the hiterto unknown policy about holding any amount above 2K for 30-plus days.

    I am looking for other options for future transactions.  Any suggestions that will work with my smart phone?  I willnot use SquareUP going forward.  What thinking person would?
  • 0
    JEM  property
    Got a email at midnight saying they are holding funds until they get my tax records or business license,  I have been using them since November 2011 and now they wont put the funds in my account or even talk to me.  I am a general contractor that relys on my money being there to pay for the next job.  Its been over four days....

Post a new comment