I have been charged so many times and i have no idea what either one is.

ComplaintsOnline StoresGoogle*services g.co/payhelp# & Google*king g.co/helppay#

Complaint

0
Tamara Peery
Country: United States
From Google* services g.co/payhelp#
5-27-17 charged twice for $1.00
7-6-17 charged $1.00
From Google* king g.co/helppay#
8-8-17 charged $5.99
8-15-17 charged 5 times 3 for $1.99 & 2 for $.99
8-16-17 charged $.99
8-29-17 charged 4 times $.99
9-1-17 charged 2 times $.99
9-2-17 charged 6 times 2 for $1.99 and 4 for $.99
9-4-17 charged 4 times 2 for $6.99 and 2 for $.99
9-6-17 charged 4 times 2 for $1.99 and 2 for $.99
9-7-17 charged 2 times for $1.99
9-9-17 charged 4 times 2 times for $1.99 and 2 for $.99
9-10-17 charged 4 times for $.99
9-11-17 charged 2 times for $.99
9-13-17 charged 2 times for $.99
9-21-17 charged 2 times for $1.99
I ordered a new card because I kept getting charged and for whatever reason and how is beyond me. But I'm still getting charged for whatever this is for. I have to have this card I get my child support payments on this card. Even if I get a new card, it's the same card number just a different expiration date and the number on the back. So I'm hoping the payments aren't going through anymore but it's ridiculous I've check everywhere I could think of to keep payment info on your cards and I can't find my card number on any of my accounts or anything so I don't know how they got my card number.

Comments

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  • +1
    MJG
    | 5 replies
    This looks like someone is ordering movies or games.  CALL Google & ask what is going on - then have them block your card number.
    • 0
      Radu marinel replies to MJG
      CCCCum face m sa oprim sau sa blocam sa nu maicomande filme sau jocuri ca ma terminat amo
    • 0
      Debra replies to MJG
      I did not sign up for this account.
      You have been charging my account.
    • 0
      Mary replies to MJG
      What is there phone #
    • 0
      Casey replies to MJG
      It's from candy crush... And/or its other companies!!! Everyone should know. You DO GET CHARGED FOR THOSE EX POINTS YOU PLAY WITH!!!
    • 0
      Missy replies to MJG
      Does that really work? Have you tried contacting Google?  What number do you call?
  • 0
    depu
    | 1 reply
    Hi, i am also a victim of Google*OCTRO where 11000/- rs has been deducted from my debit card without any notice. so i have reached google and they have helped me out in getting me the refund.
    i will provide the link to google customer care so people who have faced the issue do fill the form, where google is going to call you and will note the details and will solve the issue for you. Try to explain everything clearly so that they can help you.
    If any case your problem is not solved with GOOGLE, then kindly lodge a complaint with CYBER CRIME and your bank also.
    Here is the link of GOOGLE SUPPORT FORM:
    https://support.google.com/googleplay/contact ... 3064677461&rd=1
    Yours is lesser money dont take the issue lightly because once they get access to your account you may loose all you money.
    I have received refund through google in span of 5 days since my account hack.
    Once you receive refund please share the procedure any help victims like us get their refund back.
    Good luck, hope you all get your money back.
    • 0
      Heather Clark replies to depu
      thank you
  • 0
    Steve merrill
    88.33 charged to my debit card need  to know for what 913 636 5413
  • 0
    confusedmom
    *TheBudAdam g.co/helppay# charge on my account for 2.99 - anyone know what it is?
  • 0
    Dan
    It is for playing games and paying for tokens and stuff.
  • 0
    Peggy
    On Dec 31, 2017 I have 3 $4.99  charges on my debit card and on Jan 1, 2018 a .99 cent charge for Google Musical Lyrics.  I only use Google to look things up and Google Play Store to download free games.  No one has access to my card
  • 0
    Robin
    I have been charged 33 times for 1.99 each
  • 0
    Ashley
    I have no idea why am I charged with this.. they’re taking money out of my acc every week 🤬
  • 0
    Nel
    I have 5 google uplive Ltd g.co/helppay#NS on my visa credit card on July 14,2018 which I did not charge to my account.  What can I do?
  • 0
    Caesar
    I have been compromised as well I had $1065.18 withdrawn from my checking account and appears to be showing up as a "Google *Google Store g.co/helppa CA"  this charge I reported to Google right away you must report it and you will the exact dollar amount and the date of charge if you have that and the end numbers of the card that was used. I had them escalate it to their fraud department which I hate that you cannot directly speak with anyone in the fraud dept. they only respond by email. (Grrrrr).  It happened to me on a Friday afternoon if I didn't have the bank alerts on my phone I would not have known of the charge until I looked at my statement.  If you have a lot of money in your account and don't check regularly then you could easily be a victim and not know it. You have to monitor your checking and savings almost daily now with all this hacking. Last year 2017 the credit bureau Equifax was hacked and half the US population info was stolen or exposed!  I suggest you set banking and charge card alerts to safe guard you against theft.  I explained to my bank right away (make sure you notify you bank right away) but they couldn't  do nothing until the charge actually hit my account as it was a "pending charge" over the weekend and would not actually hit until Mondays posting it took me over a week to get this straightened out. Call google right away and register complaint then contact your bank as soon as you notice the charge or the pending charge. This took me a week to get corrected then the charge came back again the following Friday even though I had the debit card cut in half and changed the numbers. all you can do is go through the steps to notify each department and then check and keep check on your accounts.
  • 0
    SOLANKI HASMUKH
    Mere paissa vapas karo
  • 0
    Mary
    Please stop taking money from my account.  I have never approved 9.99  from King G.Co and only one time 3.99.    Please cancel
  • 0
    Nina Bloodworth
    Please quit making charges on my checking account
  • 0
    Apeksga
    I have been charged twice today FROM g.co/helppay# CA. WHAT IS IT FIR N I CANT CALL GOOGLE
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