Over charged and under served.

ComplaintsCar RentalEuropcar UK

Complaint

0
Joe
Country: United Kingdom
Terrible customer service, long delays, and additional charges is what I experienced on two occasions hiring from Europcar in London.

The first time we hired a car we were informed that we didn't need to show our passports or international drivers license, even though we had them on hand. The second time we didn't bother taking the documents with us as we apparently did not need to. However an awfully rude Polish lady with dark hair working at the desk demanded to see them- EVEN THOUGH HER COLLEAGUE TOLD HER THAT WE DID NOT NEED THEM. After some arguing we were forced to travel all the way back to where we were staying and return with the documents some 50 minutes later.

On top of this our GPS did not work properly and took us through the congestion zone in central London. We did not realise that we were supposed to pay this fee on the same day of travel, and then we were charged an addition 27 pounds for administration fees from Europcar. The staff offered no apologies for the malfunctioning equipment, nor did they offer to refund the cost of hiring the faulty GPS.

Comments

  • 0
    javier200
    It seems EUROPCAR enjoys taking advantage of foreign customers. Be very careful when you rent a car with EUROPCAR in Bruges, Belgium. I was a victim of a big scam by the people at this office.  I was told it will be OK to return the car on Sunday even though the office will be close.  They said just park the car and drop the keys through the office door.  When I returned home to the US, I had a bill from EUROPCAR for damage to the car and another one for fuel.  First, I took pictures of the car when I left it at the parking lot.  The car was in the exact same condition as it was when  I picked it up in Dusseldorf.  There was no damage to any part of the car not even a scratch in the paint. Also, I kept a receipt from the gas station in Bruges where I filled the gas tank on my way to return the car.  My Credit card company has been trying to get prove of the damages from Europcar but so far in three months they haven't sent anything.  To me this is a scam to get extra money from foreign tourist.  The car was perfect when I left and the tank was full.  I know it and they know it so it is a shame that a company I used to consider honest will do this to its customers.  Stay away from Europcar in Bruges.

Post a new comment