Beware of Seller - Digital camera
Complaint
M.H.
Country: United States
I called to purchase a camera for $549, then was encouraged to buy more memory, batteries, and an extended warranty. This "package" came to $968.42 but included "free overnight shipping." When it didn't arrive the next day I attempted to get shipping/tracking information via e-mail (didn't work), via automated phone method (didn't work), and via multiple individuals who transferred me back and forth without providing ANY info on the shipping.
I sent an e-mail to three company addresses, but despite their claim to respond to all inquiries within 24 hours, there was never a response. When the camera arrived four days later I returned it unopened, and found via my bank they charged me $1,009.98. I never got an itemized list of charges. In disputing the transaction with my bank, they got me a credit from Broadway for $929.99; the difference of $79.99 was for "non-refundable shipping/handling." I have just filed a complaint with the BBB, probably my last option at getting the rest of my money back.
What a headache this has been, it amazes me they have gotten away with charging me $80 for nothing.
I sent an e-mail to three company addresses, but despite their claim to respond to all inquiries within 24 hours, there was never a response. When the camera arrived four days later I returned it unopened, and found via my bank they charged me $1,009.98. I never got an itemized list of charges. In disputing the transaction with my bank, they got me a credit from Broadway for $929.99; the difference of $79.99 was for "non-refundable shipping/handling." I have just filed a complaint with the BBB, probably my last option at getting the rest of my money back.
What a headache this has been, it amazes me they have gotten away with charging me $80 for nothing.
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