faulty nokia n 72
Complaint
dr pradeep aggarwal
Country: India
dear sir
i want to dictate my problem created by nokia care i purchased new mobile N-72 set from mobile house phagwara gate opp.old police division-3 jalandhar city on 14/10/07 bill number --7988 set imei no356966011653906 . on jan 1st igot problem for message sending-failed and usb port not compatible i went to nokia care to show the problem they gave me job sheet number 344434038/080102/36 dated-:2-jan.08. and gave targeted delivery on same day i.e 2nd jan/08, i went to collect set they told me to get your set on 3rd jan/08 when i contacted they told that we couldnot repaire your set hence there fore your set has been sent to higher level centre it will take 25 days to get your set o.k. bieng a doctor in profession i bought new set to get trouble free usage but the faith in nokia smashed by the way which their care centres are doing mostely there phones are switched off if we get phones they are not ready to tell exact status then i lodged complaint at nokia .co they replied in a way that they will definately give your set in 10days to 15 days i felt from their view that they are obliging me by giving set
when iwent to collect the set they gave me another refurbrished set with imei no 356966013863073 . when i exposed usage period that comes to be 112hrs.17mts se t was full of dust and scratched they tried to clean set by polishing but in small holes they couldnot do much iwent again to enquire reply was we give another one is this is justified the set i gave them to correct fault was brand new and was used only 3hrs maximum and they delivered set roughly used by another person given to me i went again to nokia care they give me receipt no 13651 dt 16/01/08 and collect again refurbrished set now my request is kindly help my problem by replacing my set with new set as i do not want refurbrishe set i spent
rs 9000 for new set not for old set if my problem is not solved i will go to consumer forum for replacement and damage done to my business and for harassment and wastage of precious time to get my set back
dr pradeep aggarwal
aggarwal scanning centre opp.t.v.tower
nakodar road, jalandhar-144014
ph,0181 2685535 98142-34147 94634-75720
i want to dictate my problem created by nokia care i purchased new mobile N-72 set from mobile house phagwara gate opp.old police division-3 jalandhar city on 14/10/07 bill number --7988 set imei no356966011653906 . on jan 1st igot problem for message sending-failed and usb port not compatible i went to nokia care to show the problem they gave me job sheet number 344434038/080102/36 dated-:2-jan.08. and gave targeted delivery on same day i.e 2nd jan/08, i went to collect set they told me to get your set on 3rd jan/08 when i contacted they told that we couldnot repaire your set hence there fore your set has been sent to higher level centre it will take 25 days to get your set o.k. bieng a doctor in profession i bought new set to get trouble free usage but the faith in nokia smashed by the way which their care centres are doing mostely there phones are switched off if we get phones they are not ready to tell exact status then i lodged complaint at nokia .co they replied in a way that they will definately give your set in 10days to 15 days i felt from their view that they are obliging me by giving set
when iwent to collect the set they gave me another refurbrished set with imei no 356966013863073 . when i exposed usage period that comes to be 112hrs.17mts se t was full of dust and scratched they tried to clean set by polishing but in small holes they couldnot do much iwent again to enquire reply was we give another one is this is justified the set i gave them to correct fault was brand new and was used only 3hrs maximum and they delivered set roughly used by another person given to me i went again to nokia care they give me receipt no 13651 dt 16/01/08 and collect again refurbrished set now my request is kindly help my problem by replacing my set with new set as i do not want refurbrishe set i spent
rs 9000 for new set not for old set if my problem is not solved i will go to consumer forum for replacement and damage done to my business and for harassment and wastage of precious time to get my set back
dr pradeep aggarwal
aggarwal scanning centre opp.t.v.tower
nakodar road, jalandhar-144014
ph,0181 2685535 98142-34147 94634-75720
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