Didn't honor their sign up agreement
Complaint
N Milligan
Country: United States
Direct tv didn't honor their contratual agreement with me. When I contacted them about possibly using them instead of Comcast I told them they would need to be cheaper than $54.00 a month. They said they would charge me $29.00 for the first 3 months and 39.99 after that. I said I had 5 televisions and wondered if there would be any additional charges to have them hooked up to recievers. I was told "No," that the special included 4 receivers but they would throw in the 5th at no charge. My bill is $95.92. When I called they said,"You had to mail in a rebate request, which takes 6 weeks to process. After that is done your bill will be $56.00 per month plus 4.99 for each tv receiver!" I told them this was not the agreement we had made. They said they didn't care and would charge me if I discontinued my service. I'm ready to sue them for false advertising! They are a lying, SOB company! I hope no one ever uses them.
Comments
I also insisted on an email confirmation detailing my order and my monthly fees. As of today, I still do not have an email. I called and emailed Direct TV today and advised them that if I do not have my contract info in writing prior to my installation date I will cancel my order.
My order consists of free installation of 5 boxes, one of which is a HDTV DVR, a free $50 visa card, free movie channels for 3 months. All for $77 per month for months 1-3, months 3-12 $64.94, months 13-24 $71.28 260 channels and 130 hd channels.