caling every day
Complaint
Debbie Smith
Country: United States
cancelled my subscription 2 weeks ago and have been called once or twice a day since offering me all kind of deals to come back to direct tv. After about the fifth call I told them not to call me anymore and for them to put me on a do not call list but it has not done any good.
Comments
There are two problems here:
1) They are harassing you, in violation of the Do Not Call law. You have a right to expect them to stop.
2) Your past account information is in the hands of scummy telemarketers, hired and incentivized to retrieve lost customers, and they may just "restart" your account without your approval to get their bonus. If you remember, AOL was caught and sued by several state AGs for exactly that.
This creates an incentive for petty fraud, with resulting potential damage to your good credit, so document in writing both your original cancellation, and your demand that they stop calling, so you have it in writing with verification of their receipt, should either the calls not stop or some collection agency "accidentally" start demanding payment for an account you never authorized.
They've been calling me either every day, or every other day, the entire time. They wont remove me from their telemarketer's calling list, Ive asked three times.
My 2 local cable companies never harassed me, in fact, I never heard a word from them, ever, but direct TV tries to pound people into submission with harassing phone calls until you give up.
Dont ever get direct tv, if you do and cancel, they will never stop calling you, ever.
Today, I called DIRECTV to get the issue resolved. The guy I spoke with said he had to have me called the DIRECTV number for disputes. He gave me an 844 number, which turned out to be a number for the collection agency. So, I spoke with the guy with the collection agency and he told me that he would have to do a 3 way call in with DIRECTV. We spoke with a woman who went all through my account with me. She told me that the charge was for the cancellation of the reactivation, but that she could not see anywhere on my account that there was any communication from me to reactivate it. She said she didn’t know what to do so she was going to contact billing. Instead, she transferred me somewhere else. The woman who answered verified my information and then transferred me to an account specialist. The account specialist had no idea what was going on with my account. He told me that I was in “bad standing” with them, but that he was willing to help me out with it. Then, he started trying to tell me the deals that DIRECTV had right now and that he would really like to get me a good deal. I told him that I DO NOT want to reactivate and I proceeded to tell him everything I had been through. He responded by saying that would need to put me on hold. About 2 minutes later, I was hung up on.
So, here I am with nothing resolved and multiple hours of my time wasted. I don’t even know how it is legal to treat someone so horribly and with such disrespect. I am not even sure how a company finds so many employees who are completely heartless and hateful. I will be calling back after work to try once again to get this sorted out, but I am sure I will, once again, get nowhere. In fact, they will probably just charge me an additional fee just for calling in.
To anyone who even considers getting service with this company, I hope that you read this first and I hope that you run the other direction. There are so many other great options for TV that are far cheaper and that will never treat you like this. No one should have to go through constant harassment for canceling a basic TV package. DIRECTV should be ashamed of themselves.
Even if i was thinking of coming back won't now cause of the harassment I don't appreciate it and I told them if they wanted to lower my bill they should have done it in the last 7 years not now it is too late. I have now blocked their number from calling me.