Charged for services I never used

ComplaintsCellphone ProvidersAirTel

Complaint

0
Nandakumar
Country: India
Airtel is charging me for services I never used. I received a bill in the amount of Rs. 1500 for downloading ring tones. The statement says that I downloaded 194 ring tones within seconds of each other. It is very obvious that it's some kind of fraud. Yet, they pressure me to pay the bill and don't take the time to look into the problem. I don't know what to do.

Comments

  • 0
    Rajappan
    I am also having problems with AirTel. I purchased a postpaid connection from them. It has been a week and I am still not activated. I've spent many hours calling their customer service but no result so far. They say they are missing some documents. Next time their system is not working. Awful service.
  • 0
    airtel_presence
    Dear Customer,


    This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. We are restricted by the absence of your contact details. Please write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolve the issue to your satisfaction.


    Regards,

    Mohsin Khan
    Airtel Customer Service Team
  • 0
    airtel_presence
    Dear Customer,


    This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards,


    Mohsin Khan
    Airtel Customer Service Team
  • 0
    airtel_presence
    Dear Customer,


    This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards,


    Mohsin Khan
    Airtel Customer Service Team
  • 0
    airtel_presence
    Dear Customer,


    This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards,


    Mohsin Khan
    Airtel Customer Service Team
  • 0
    airtel_presence
    Dear Customer,

    Trust your concern has been resolved. If you’re still facing the issue, please get in touch with us at airtelpresence@airtel.in.

    Regards,

    Manoj Kumar Srivastava
    Airtel Customer Service (NET)
    Bharti Airtel LTD
  • 0
    airtel_presence
    Dear Customer,

    Trust your concern has been resolved. If you’re still facing the issue, please get in touch with us at airtelpresence@airtel.in.

    Regards,

    Manoj Kumar Srivastava
    Airtel Customer Service (NET)
    Bharti Airtel LTD

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