Rude/ Unsatisfying Customer Service

I had a question/request concerning my membership, so I contacted Louisa Ng directly (normally I deal with Jenny) since Jenny was away on this particular day. I left Louisa a message on her voicemail before going to the gym. When I spoke to her in person, she said that any phone messages left for Club Markham are erased without being heard, and that she was too busy to check her messages left for her. (then what is the point of having voicemail option?)

When I approached her with my problem, she quickly brush me off, and told me to write an email about my inquiry. I was a bit shock, and asked her why I couldn't talked to her directly and try to solve the problem on the spot. She got impatient and was rude saying she already said 'just e-mail', and when I tried to asked her for more info, she again quickly brushed me off and told me to look for the info somewhere else. She couldn't even spent 1 min. calmly explaining anything.

I am quite disappointed and shock at the way I was treated, as I have been a long time member to this gym. In the past I have always dealt w/ Jenny with no problem (she's great in fact). I'm just shock at the poor customer skill Louisa have (or lack). When I talked to some of the other members afterward, they don't seem to be shock, and they confirmed that she's usually 'rude'.

This gym membership is not cheap, and expecting 'basic manners' or 'decent service/interaction', I would think is reasonable. I will seriously need to re-think rather or not to re-new my membership once it's done. :(

Unacceptable behaviour from someone from the higher position!