Additional charges
Complaint
Eric Morton
Country: Spain
Hi
Just a warning, I recently rented a car from Europcar Torremolinos from Hotel Las Palomas location. The staff were unprofessional and did not follow protocol. There was no damage sheet and damage pointed out was met with no problem. The mileage was 1200km out from odometer and on 1 or 2 day hires this limited to 350km a day. I was told again no problem don't worry, until a bill for €137 turned up next day.
It was obvious that I could not drive 1600km in two days safely and it was an con to acquire additional charges on short hires. So beware do not accept the car unless you have all the paperwork.
I have complained to Europcar CEO and awaiting a response.
Just a warning, I recently rented a car from Europcar Torremolinos from Hotel Las Palomas location. The staff were unprofessional and did not follow protocol. There was no damage sheet and damage pointed out was met with no problem. The mileage was 1200km out from odometer and on 1 or 2 day hires this limited to 350km a day. I was told again no problem don't worry, until a bill for €137 turned up next day.
It was obvious that I could not drive 1600km in two days safely and it was an con to acquire additional charges on short hires. So beware do not accept the car unless you have all the paperwork.
I have complained to Europcar CEO and awaiting a response.
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