"hail damage" when the NWS indicates no hail in the are for the entire time I rented

Complaint

0
Ken
Country: United States
I was in a crash and rented a car from Enterprise for 10 weeks. Not only could I have purchased a used car for the money I spent renting it, I was informed there was "hail damage" to the car. I turned in the car during COVID so the office was closed, they came around a day or two later to check it in, then called me to tell me about the "damage". I didn't get the chance to see the "damage" before it was sent for repairs. ($3,358.37 )

My insurance has already paid all but my deductible, but I am a principle kind of person. How do I dispute this? I could easily just pay the $500 deductible and move on, but the principle of it all I can't help but want to fight it as I feel it is a scam.  Any suggestions

Comments

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    EnterpriseCares
    Hi, Ken!  We appreciate your comments.  All damage claims are handled by our Damage Recovery Unit.  Please contact that team directly at 1-866-300-3239 or by email at CustomerClaimConcern@ehi.com.  Thank you! – Carol H.

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